We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Tablet Equipment

Best Buy Mobile

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tablet Equipment.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Corey C

    Date: 01/28/2024

    For what it is worth, I am making a customer review. 1/27/24 I bought what I thought was a windows home 11 usb flash drive. I plugged in the flash drive at home and downloaded the contents to my PC. I spent countless hours, researching on why I couldn’t connect to the Internet. Plugged in LAN, uninstalled, reinstalled, unplugged LAN, WiFi signal was not there.
    I came back to Best Buy 1/28/24 to figure out why my PC was not connecting to the internet. They plug the USB in and told me the flash drive is windows 10. So Microsoft is preboxing their products incorrectly and Best Buy is selling them, Making a profit and telling customers it’s not their problem??
    Since the product is bought at Best Buy, they should have the responsibility in fixing the issue. They purchase the item from Microsoft, or rent the space, it’s their problem to fix the wrong doings.
    I’m out $139, because they sold me a windows 10 USB with a Windows 11 key. That is their problem to hash out with Microsoft. My problem is now I have to waste more time, fixing my PC because it downloaded a software against a new key with a different software associated. Not only is this creating issues within my PC build but I wasted several hours of my time to be turned away by the manager on schedule.
    She said to me that Best Buy “Will not exchange or return,” even though I came in to the store asking for help; wasting more of my time. In addition she also said, “I paid for what I received, and there is nothing they can do!” The intent of me writing this is to make aware that a mistake on their part isn’t owned up to, also because they don’t want to do a job they are pushing it on the customer.

Best Buy Mobile is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.