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Business Profile

Coffee and Tea

Dunkin Donuts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Coffee and Tea.

Complaints

This profile includes complaints for Dunkin Donuts's headquarters and its corporate-owned locations. To view all corporate locations, see

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Dunkin Donuts has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/04/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to the Dunkin’ Donuts on 80 Continental Blvd , Merrimack, Nh 03054.

      I had to repeat myself at the drive thru order window 4 times only to come to the window , paid, and was given the wrong drink.

      I already knew when I had to repeat myself that many times it would not be good.

      But once we paid the young man at the window closed the window. I asked for a refund because I just wanted to go to another location .

      The young man was mad and very rude and said they were not going to give us a refund and said there wasn’t a manager there.

      There was 4 teens there with no supervisor.

      I left no food or refund . I contacted corporate. Who got me In touch with the manager of the store, she replied by email quickly.

      Where my issue began was when she said she lived close by and would leave the refund gift card. I waited days and back and forth replies ended with her also being rude and no refund months later I attached the emails and the transaction

      I also called corporate again no response and she has stopped replying

      Thank you

    Dunkin Donuts is NOT a BBB Accredited Business.

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