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Business Profile

Collections Agencies

M.D.C. Recovery Services, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/01/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In January , 2023 I received a phone call from Tom at M.DC Recovery Service . Tom told me that his office is helping the medical eye center because they are short of help in biling department. Tom told me I need to send a check to his office made out to medical eye center. Since January 2023 I paid them $450 and I called the medical eye center Tuesday of this wee and they only send them $100 . I called Tom at M.D.C and asked him how come you send all the money that I been paying in and he told me he has been. Yesterday I called back M.D.C and asked to speak to management I told manager that Tom hasn’t been sending my checks to the medical eye center. I told him I am going to get in touch with BBB and manager said he doesn’t care please call or email me at ###-###-#### or email me at ****************@gmail.com Thank you for your time sincerely ****** ******

    Business Response

    Date: 06/06/2023

    This complaint is absolutely unfounded and totally inaccurate, these accusations are false.  We are a debt recovery service that has been in business here in NH since 2000 and have never had a complaint filed against any of our collectors.

    Ms. ******’s first statement is untrue.  Our first conversation with Ms. ****** was on 12/27/2022 after sending 3 letters to Ms. ****** without a response.  We always identify ourselves in our phone calls and on all correspondence that we are a collection agency contracted by our client to recover overdue debt owed to them by the individual/company that we are contacting not “that we are helping the medical eye center because they are short of help”.  How we report and do business is between MDC and its clients.  All payments sent to MDC first go through a clearing process.  They are then posted to the debtors account, we then report mid-month to our clients on all activity posted during the previous calendar month.  When the clients receive our monthly remittance they then need to post the payments on their end, which is done at their discretion.  We process thousands of payments paid on past due delinquent accounts in this manner, it’s the way of doing business between MDC and its clients.  Tom tried to explain this to Ms. ****** but to no avail. 

    Her next statement is also false.  She spoke with a manager here who never said “he doesn’t care”, he too tried to explain our way of doing business once you are here in collections but to no avail.  Ms. ****** is under the impression that payments made here are instantly processed with our clients which is not the way business is conducted between MDC and its clients.  Ms. ****** is free to send future payments directly to The Medical Eye Center if she is more comfortable with that.  Be advised that all payments made here to MDC are properly handled and processed, all are accounted for without question.

    To register complaints with the BBB that are unjustified is irresponsible to say the least, posting unfounded accusations against a reputable company is just not right.  Ms. ****** is certainly free to call the office and speak with me at any time to discuss her account and/or I can give her the name of a representative at our client’s office to confirm that her payments are indeed processed properly and accordingly.

    Bob M.-MDC Recovery Services, Inc.

M.D.C. Recovery Services, Inc. is BBB Accredited.

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