Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/30/25 I traveled 3 hrs (6 hrs total) from *****, ** to *******, ** to lease a car from Autofair VW. I had contacted them prior about the vehicle, had indicated to them that I was coming to trade my current vehicle and purchase a vehicle from them. I did the credit app in advance and was told that I was all set, that my husband would not need to be on the loan. After being at the dealership for hours I was informed that my husband would need to be on the loan which then added more time to the transaction. Then when it came time to sign paperwork ******** in finance gave me a spiel about all the things you get when you purchase a car from Autofair and the payment was nearly $200/more a month then agreed upon. Needless to say, I was shocked and almost left the dealership but had already traveled so far and spent so much time. I wish now that I had listened to my gut and left but I didn't, I questioned/disputed and it turned out ******** was trying to sell me a package that he had presented as being free/included. We continued with signing the paperwork, ******** told me the forms my husband needed to sign would be overnighted and I left with the new car and temporary plates/registration that were good for 20 days. I paid VT tax/title/warranty to Autofair per their offer so that it would be rolled into my loan and was told I'd be all set to register my car and have it inspected in ** per VT law. Since that time my husband and I have both contacted Autofair with multiple issues. It took two weeks for the paperwork to be provided to my husband to sign, multiple requests from us to receive copies of all the paperwork etc. Yesterday I took time off from work to go to VT DMV, where I was told that the vehicle could not be registered in the state of VT as Autofair had not submitted any paperwork, including the required MCO, the taxes I paid to Autofair had not been paid to VT and the vehicle VIN was not in the VT computer. Contacted Autofair repeatedly with no resolution

  Business Response

  Date: 06/30/2025

  Hello,

  We apologize for the issues the customer has described in their complaint. In regards to the additional payment amount we offer optional protection options on the vehicle to make sure the customer is taken care of where the manufacturer may fall short in the limited warranty that comes with the vehicle. Our goal is provide a great ownership experience and we have seen customers who take advantage of the additional coverages do just that and have a better ownership experience. It sounds like we fell short in this communication and didn't explain the benefits to the customer. We also fell short with the urgency in getting this car registered with the state of VT. The car has since been registered and the customer should be receiving their plates today. Again we apologize for these issues throughout this purchase experience and we have addressed this with the team. 

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from them in January, and every interaction after purchase has been abysmal. The car was listed for sale without any disclosure of necessary maintenance that was due immediately, Inquired with Pre-Owned Manager ***** about vehicle she informed me no issues nothing would be needed. Inquired about a brake flush that could be due, again informed me wasn't needed. When inspected shortly after purchase. Was in fact needed, when informed dealer no resolution or apology provided. A Warranty was purchased through Finance Manager ******* which was cancelled within a few days. Was informed a check would be mailed to lien holder, when no check was received inquired with ****** on a status update. No response for over a week, had to call dealership multiple times for a response from ******. Was informed again it takes 30 days for **************** to mail check. After an additional 60 days of no communication from ****** or ***** requesting an update or new check be issued, called requesting General Manager ****, was refused contact info to him. After this a ****** review was placed detailing experience, response from Autofair was requesting a call from me to ***** their Sales Manager, AGAIN no response. After a additional follow up attempts on these issues, received ***** where I was informed an alleged check from Autofair itself should be sent to the lien holder, not the warranty company (opposite what ****** informed me for months). When inquired about additional payment due to interest accuring on this lack of payment, ***** informed me this was pennies, which in fact has been a few hundred dollars, which I guess to this team is pennies.Unfair business practices starting with no transparancy around maintence required, costing immediate additional expenses that could have been avoided. Poor communication, follow through and poor complaint resolution where this has been going on for 5 months and counting now.

  Business Response

  Date: 06/16/2025

  Hello,

  We apologize for the delay in getting this resolved in a timely manner. We have spoken with the customer and everything has been processed on our end and we are working with the lienholder to get everything squared away with the customers loan. We will also bring this feedback to the team as well to use it as a learning experience and make sure we have better processes to avoid these complications. We appreciate the customers business and a resolution has been agreed upon.

  Customer Answer

  Date: 06/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wifes car broke down last Thursday and we had *** tow it to this dealership since we bought it here and its still under warranty. I keep getting told different things when it will be ready. First Im told its the next one to be looked at (this was Friday 4/25) then Im told they wont get to it until Monday. Then Monday Im told they should be able to get to it by the end of day then today were told it supposedly will be taken care of Thursday. My wife asked for a rental in the meantime when it was first brought in (its part of her warranty) and was told they have to look at it first. When they told her theyll get to it Thursday she once again asked for a rental and was told they dont have any available. It has become exceedingly difficult to coordinate with her since we have 2 kids and both work full time. I feel like we are just getting the run around and being pushed to the back since its a warranty fix and not profitable. I am certain they are pushing other fixes in front of us because the man I spoke with confused her care with another vehicle when I asked for an update Monday. We have had problems in the past with this service department as well. Shortly after buying the car in 2022 the temperature button in the back started sticking and they accused our kids of breaking it and we were told it wasnt covered under the extra warranties we paid for. They ended up giving us a discount but we still had to pay out of pocket. Also for the first service appointment I was told it would be 1 hour and I was in the waiting room for over 3 hours. Honestly if it werent for the warranty and services we paid for when we bought the vehicle I would never come here and frankly next time we go to buy another vehicle I will not consider this dealership.

  Business Response

  Date: 05/03/2025

  We received the complaint and my service manager **** did try and reach ***** but was unsuccessful. He was however able to communicate with his wife. In the days since this came out we were able to get a loaner back in (they are on a first come/first serve basis) and provide one to the customer. The repair was completed and the customer picked their vehicle back up today. We apologize for the delay and the experience as it sounds like we fell short on better communication. We do repairs in the order of how they come in based on part availability. Every customers vehicle we work on is as important as the next. We should have done a better job communicating better timelines for the loaner and the work. We will take this feedback back to the team. 

  Customer Answer

  Date: 05/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:03/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Autofair VW of Nashua on Saturday 3/15 to test drive a car. I ended up test driving 2 different cars. The salesman and I discussed quite a bit throughout the test drives and I became aware that he really doesn't know much about what he is selling. During the second drive it was the car I liked the most and it didn't have remote start on the remote but I told him that was one of two of my needs. Remote start and AC seats. Typically comes in higher models. He assured the remote start was on some ** app through the phone. I've never used that but I do know my wife has that with her car. After the drives I settled on a car and the back and fourths went on. We were close but I've been there too long and had to leave to think about it. Later that day I texted my last offer and they accepted. The next day I went back with my wife to sign and get the car. While going through the process 2 of the associates tried to show me how the ** app worked on my phone but my phone was having issues but they assured me I would have remote start on the app when I get it figured. All said and done and the app came up when I got my passwords figured out and there isn't remote start on the app and apparently ** does not offer it for this car. (maybe that's why it was still there) and I was told I would have it. Either I was lied too or the people have no idea what they are selling but either way I feel I am owed remote start either aftermarket or the value of what it would take me to get remote start. Thank you

  Business Response

  Date: 03/26/2025

  We have received the concerns from this customer and we were actually working with the customer prior to this review as he reached out directly. During the 2 visits that occurred to purchase this vehicle another vehicle was looked at being the *** which does have a factory remote start. The customer ended up purchasing a different vehicle which does not have a factory remote start. I reviewed the video of the interaction with the customer and the finance manager which is where the customer states he was informed the vehicle has remote start which did not transpire during this time. The manager did go over options that are included in the carnet application such as scheduling service, app connectivity and vehicle information. He did not confirm remote start to be one of those features. This vehicle specifically does not come with a remote start from the factory and is not an option that can be added that way. As a sign of good faith as we want the customer to have a good ownership experience I did connect with the customer directly in regards to an aftermarket option in which we would cover half of the install as there is no factory option on this vehicle. Customer declined this option as they are not interested in an additional key fob and the way this needs to be set up with a loss of a factory key. We also offered the 50% concession of what that charge to us would be to go the aftermarket route we use but they declined that as well. 

  Customer Answer

  Date: 03/27/2025

   
  Complaint: 23092554
  
  I do not accept the business's response as a resolution to my complaint because: [You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

  The business is only filling you in on one conversation at dealership. The salesman is the one who said remote start is on the app and this was asked a couple times over the 2 day buying process. My wife was with me the second day and even she heard that the app will have remote start. The finance guy never said you will have remote start but confirmed when asked after he tried to show us where it was on my app. The app wasn't working but he said it'll be there when it does work. The remote start I thought I was getting was in the phone app form. I understand Volkswagen does not offer this but it is offered in an aftermarket application. The Drone is one type. There are others but I'm not too knowledgeable on this. What the dealer offered was the lowest grade remote start out there and it is not acceptable for what I was told I was getting. They also only offered half the cost! I am not responsible for any of this. The least I would accept would be a remote start with two fobs and a very long range and to not lose any of my factory keys. Although this will still be a hardship because I would be adding an extra fob to both my key chains. The ideal solution would be the dealer picking my car up then installing a phone app remote starter and the dropping it back off to me. Other than this it is them getting over on me and I am not happy how this went down. The dealership needs to train there guys before they start "yessing" the customers to get a sale. 
  
  Sincerely,
  
  **** *****

  Business Response

  Date: 03/27/2025

  In reviewing the video again the Finance Manager does not confirm the remote start will work in the app. He confirms other connectivity's that the vehicle does have. We partner with a company that installs aftermarket remote starts. It a company that we have partnered with for years that does quality work. We had previously offered to pay 50% of what that install would be to us or reimburse the customer the 50% as they can use that money towards any other type of aftermarket remote start they want to install on their car. The dealership will cover the $499 aftermarket option with the additional fob but the customer will need to provide one of the keys to have this install done. The customer would need to bring the vehicle down to us in order for this install. If the customer would like to accept the money instead and pursue their own aftermarket option that would be ok as well. This will be the final concession. The dealership will NOT be paying for an application to be installed on this vehicle. 

  Customer Answer

  Date: 03/31/2025

   
  Complaint: 23092554
  
  I do not accept the business's response as a resolution to my complaint because: [You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  

  I reject this because it is not equal to what I was informed I was getting. I will concede the mobile app Drone or equal but I will not lose a factory key fob. If the business can make me another VW key fob so I still have two I will accept the $499 check and new fob and get an install done closer to me on my time. This is still me losing but I can deal with this. 
  

  Sincerely,
  
  **** *****

  Business Response

  Date: 03/31/2025

  Hello,

  We have responded to this customers complaint and have offered concessions even though we have recorded video showing interactions with the customer and the finance manager going over what is covered within the app and there is no confirmation from the manager that a remote start is included. As a sign of good faith we have offered now 2 concessions to this customer who still rejects the offer. We will not continue to go back and forth on this. Please close this out.

  ****

  General Manager

  Customer Answer

  Date: 04/01/2025

  The business keeps going back and fourth on one conversation. They never bring up the fact that the saleman and his other associate gave me this information. The fact that they have failed to train their people adequately shouldn't be my problem. The fact that they can't understand that losing a factory key is a hardship. I even decided to drop the actual app remote start concern against my better judgement. I can't believe the consumer "me" is getting taken by this company. If this is it I will take the last offer but my satisfaction with this company is not up to par. Thank you

  Business Response

  Date: 04/01/2025

  As stated in the a form of goodwill we will send out a check for the cost of the aftermarket remote start ($499). As the customer considers the loss of a key being a hardship with the company we use, along with the car would need to be dropped off and left here for a day so the installation can be done I believe that the cash refund is the best option and the customer can seek out alternatives in getting the remote start installed at their convenience.

• Initial Complaint

  Date:12/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my 2013 VW Jetta SE to Autofair Nashua in May of 2024 for an activated EPC light and Check Engine light. I was charged $2,000 for a throttle body that was back ordered. I was told that an aftermarket part would be more readily available and agreed to have the aftermarket part put in. I received the vehicle back in late July and shortly learned that the throttle body issue was not resolved and the lights were still activated. I returned it to Autofair Nashua and the part was under warranty but was charged $500 for labor. I again picked up the vehicle in November to find the lights were still activated. I returned the car on the same night and was told that I would not be charged for further work done to the car. I was contacted by Autofair upon completion of the work and was told I would be charged an additional $300 and that the car was not test driven due to the car not being registered and inspected. The car was not registered or inspected due to car being in Volkswagens possession for over 5 months in 2024.

  Business Response

  Date: 12/19/2024

  Hello,

  We have received the issues concerning the 2013 Jetta. It sounds like there were some miscommunications on our end. We apologize for that. The customer did come in last night and spoke with the service manager and they came to an agreement on this issue. Again we apologize for the miscommunication but are happy we were able to come to an agreed upon resolution. 

  Customer Answer

  Date: 12/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:08/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Occured on 8/01/24 Spent ******** Got a state inspection which required new brakes to be installed. I'm not sure if I requested a tire rotation or not. When I got the car back I noticed a wobble noise and feeling. Waited 2 days to see if it would fix itself. Went to a different place to get my tires rotated and balanced. They noticed my front tires were on backwards, which cause the wobble and wore my tires tremendously.

  Business Response

  Date: 08/13/2024

  Hello,

  We wanted to first off apologize for this oversight as this shouldn't of happened. We have addressed it with our staff with the attention to detail. My service manager has been in direct contact with this customer and they have worked out a resolution to fix these concerns.

• Initial Complaint

  Date:06/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Volkswagen Atlas on April, 28, 2024 at the above business. At that time I was told I would have everything mailed tome that would be needed to register the car in **. I was mailed the paperwork and went to NY *** the first time on May 3rd. I was told I could not register the car as the title, bill of sale and the yellow paper did not all match. The *** form also did not have the signature of the leinholder. I called immediately and was told they would mail me a form registration form (banking). I went back to the *** again after that form and was told that form wasn't enough and the title, bill of sale and the yellow form needed to match. I was asked if they could talk with someone. I went back in , and again asked a *** worker and she gave me the # for them to call. The dealership was unable to get through on subsequent days. I went again with a new title and was told that the bill of sale does not match the other 2 documents, plus I do not have the form for the *** with the leinholder's signature. I was called the next day and asked to send the paperwork to them and they would have a company register it for me. It was sent and delivered to them on May 20. I did not hear and followed back up on June 3rd. I was told I would hear the next day, and did not. I called only to find out the paperwork had NOT been sent out and went out on June 5th (expedited only because I complained). At this point my plates (temporary) expire on June 5th, at which point I do not have a legal car to drive, despite me making a payment and calling/ following up and going into the *** 4 times to register this. If this can not be registered quickly (as in the next few days) I would like to return the car, and have everything returned to me , except for the payment I have made.

  Business Response

  Date: 06/10/2024

  I have been in contact with the customer about this registration. We apologize for the delay in this getting resolved and it shouldn't have taken this long. We are working with the State of NY to get this resolved within the next few days and we will make sure everything gets delivered to the customer. We asked the customer to get a rental car which we will reimburse her for as we also want to make sure she has appropriate transportation while this gets resolved. Once we have more information on the registration being completed we will reach out to her directly. Again we apologize for the delays and issues with this getting handled but we are working diligently to get it squared away.

  Customer Answer

  Date: 06/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   They contacted me immediately and are paying for the rental until I have a legally registered car.  
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:02/21/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car from this dealer in late November and purchased the extended warranty through AUL. I was told this warranty was easy to cancel at any time. I called the dealer MULTIPLE times from 12/20-1/2 to speak to the finance department about cancelling the warranty. I kept getting told that no one was there. I finally went in to the dealership to get some answers and help on cancelling the warranty to be told that no one was there to help. They had me sign a paper to cancel the warranty and that finance would handle it when they came in. I got WRITTEN CONFIRMATION on 1/2/24 that the warranty had been cancelled and that it should reflect in my account in 6-8 weeks. I messaged the dealership on 2/20 (7 wks later) to get an update since I have not seen the payment reflect in my loan. I was then told that it never got submitted and that I had to fill out a form. After I told them I already filled out the form, I was told they could not find it. I re-signed the form and sent it back and have not heard from them since. Why would they tell me that the warranty was sent for cancellation when it wasn't? And now I am getting no answers and no help on the status of the cancellation. They told me they would cut me a check for $35, which does not make up for the frustrations I have dealt with as a consumer from this business. They lied and now will not respond to my messages. If I never checked in on the status of the cancellation, they would have gotten away with not doing it at all. As of today, they still have not sent the cancellation to the company for cancellation after NUMEROUS requests for it to be done.

  Business Response

  Date: 02/22/2024

  First off we want to apologize for the delay in this getting resolved. I did leave the customer a voicemail to try and discuss the situation and the resolution.  I went ahead and looked into this and we did get confirmation email from the warranty company that the cancellation was processed yesterday 2/21/24. It will take a few weeks for the refund to be sent out but your lender should see those funds and they will apply that to your loan balance. I also checked with the accounting department and they did process the $35 check to you as well. You should see that in the mail next week. If in a a few weeks your lienholder has not seen the funds please contact me directly. Again we apologize for this delay and will address it internally.   

• Initial Complaint

  Date:09/07/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was looking for a used vehicle and had a 15k auto loan from my bank to do so. I happened upon Autofair Volkswagen of Nashua as we were in the area looking at other vehicles.
  
  I ended up finding a 2018 Subaru Outback on the lot, and after some haggling discovered it would still be "out of my price range," but I was enamored with the available features and decided to look up the details when I got home.
  
  My wife was particularly excited about the Crash and Safety Features provided by the Starlink system and even offered to pay for the subscription.
  
  So, after our research, we decided the trade off was worth it, and we contacted them the next day about purchasing the vehicle.
  
  I purchased the vehicle on 08-25-2023.
  
  After getting the vehicle home I immediately ran into problems with the Starlink system, which had been mentioned twice, by name, as a feature on the window sticker under both the Electronics section *and* the Emergency Communication feature.
  
  I retained the original window sticker after my purchase, and still possess it.
  
  After many calls back and forth to Subaru of America's Customer Advocacy department the verdict was returned that this vehicle was never upgraded when the telecommunications companies switched from 3G to 4G service, and without that upgrade the Starlink System is completely inoperable as it has no means to connect to the satellites. Beyond that, I had missed the grace period to have the work done for free, and they told me the dealership should have been responsible for that.
  
  I ended up contacting the BBB by phone, and they seemed to believe the same as Subaru did.
  
  I made contact with the dealership, explained, and was told they "are not responsible for optional software upgrades," however, Starlink is STANDARD equipment on all Subarus since 2016, and the upgrade is to the HARDWARE.
  
  The sticker clearly lists the Starlink feature, but it is inoperable.
  Textbook fraud and I will seek civil action if it is not replaced.

  Business Response

  Date: 09/07/2023

  I spoke with **** about his concerns. We have both agreed on a resolution to get these concerns addressed/resolved.

  Customer Answer

  Date: 09/07/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ******