Complaints

This profile includes complaints for Good Mojo Dog Manor's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Good Mojo Dog Manor has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Good Mojo Dog Manor

  394 Elm St Milford, NH 03055-4305

• 

  Good Mojo Dog Manor

  308 Elm St Milford, NH 03055-4715

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 18th my family & I dropped off our 4 healthy labs at Good Mojo Dog Manor. Days prior they went to their primary vet and got updated vaccines & bloodwork & were given a clean bill of health. Our 4 labs were staying at Good Mojo Dog Manor for a total of 10 days. A few days before we were leaving from our vacation to pick up our dogs Good Mojo Dog Manor called my mother and told her 1 of our labs **** had a slight cough & a fever & he would be placed in quarantine. We called & checked on him everyday & were told it was just a cough and a slight fever & they would continue monitoring him.
  We then got a call that they had brought him to Veterinary Emergency Center of Manchester with a cough, fever, & runny nose & he would now be hospitalized. They knew **** was immune compromised and waited days to get him medical attention. **** was then placed on oxygen, a feeding tube, catheter, iv antibiotics, fluids & was in critical care where he was diagnosed with viral pneumonia. We immediately called Good Mojo Dog Manor and informed them of ****s condition & diagnosis of viral pneumonia. They have not shut down their facility to deep clean & sanitize it and did not notify any current and or new clients that they have an outbreak.
  
  The next day we go to pick up our other 3 labs from their care. They all had green discharge and crusty eyes. Later that night we rushed them to the VECM & they were diagnosed with viral pneumonia as well. When informing Good Mojo Dog Manor they were all sick with viral pneumonia.
  They deny having any outbreak & are not notifying any current & or new clients about the viral pneumonia all four of my dogs have & will not be shutting down to clean. They are a neglectful and awful facility that is not taking accountability & the proper steps to ensure there negligence does not kill anymore pets.
  This morning at 3 am my family and I had to burry our best friend **** ****. He should still be here if not for the negligence by Good Mojo Dog Manor.

  Business Response

  Date: 09/07/2023

  Dear **** Family,
  
  Our deepest condolences
  are with you and your family during this very sad time. Everyone at Good Mojo
  understands and shares the love pet parents have for their dogs— it's why
  we do what we do. 
  
  We
  understand you're grieving and it's natural to want to blame someone. However,
  you and your friend's attacks on our small business and individuals are
  unfounded as we do everything we can to ensure each guest's safety, including:
      Vaccination
  protocols that far exceed the state requirements
      Cleaning
  protocols exceeding industry standards
      State
  of the art air purification system
      Ongoing
  staff and manager training
      Our
  staff are all pet lovers, trained to observe and respond to the needs of
  pets. That's how we determined **** required veterinary care. 

  
  When ****
  started coughing, we followed veterinarian-recommended protocol, which you agreed
  to and appreciated when we notified you. Based on the incubation period,
  it's very possible he'd been exposed prior to coming to our facility,
  particularly because he had been in the vet's office two days before coming to
  us. Because we were observing ****, as soon as we determined he had a fever, we
  immediately took him to the emergency veterinary facility. Unfortunately,
  because he had a pre-existing, underlying condition and was immuno-compromised,
  he was unable to fight off the virus. Due to the proximity in your home or in
  our facility, your other three dogs showed symptoms of a doggie cold as well.
  We're very glad they're home and doing well and hope you have received our care
  package for them and flowers for ****.
  
  **** and
  your other dogs were the first dogs in our facility who showed any
  symptoms. We are now aware that there are numerous cases of canine upper
  respiratory illness in our state.  VECOM
  has informed us they are seeing cases from all over.  We of course have since made all clients and
  pet parents of dogs staying with us aware of the virus. And, we remain in
  constant communication with local and national veterinarians. The data shows
  otherwise healthy dogs will weather the virus fine. It's incredibly sad ****
  did not, but I hope you will someday agree we did everything we could to ensure
  his well-being. 
  
  I hope you find peace as soon as possible. I remain
  available for any questions you or others may have.
  
  Deniece
  J******, owner of Good Mojo Dog Manor