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Business Profile

Lawn Mowers

Daniels Parts Depot 603 LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/13/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was searching for a vendor/distributor that specialized in tires/wheels for Honda lawnmowers. I found Daniels Parts Depot 603 LLC online. I called him to find out if he had what I needed, and he confirmed that he had the tire/wheel that I wanted. On September 27, 2023, I paid $120 for the items using a ********** Credit Card. The man, Daniel B******, was to send the tire/wheel within a week. I did not receive the items and called back to see why I did not receive the promised merchandise. I left a voicemail for him and did not get a response. I made numerous attempts to contact the man and received no response to phone messages. I reached out by text messages and the message was that the number was a land line. I am looking for the $120 to be returned to me.

    Customer Answer

    Date: 11/25/2023

    I have not received any message from the vendor and m very dissatisfied with the lack of communication from him.

    Business Response

    Date: 12/11/2023

    Hello

    I am sorry this happened

    I have refunded **** ****** see attached pdf, It will take about 7 days to go through

    With up to 50 shipments world wide a week we expect some problems and will resolve them as fast as we can

    We strive for a good reputation and strong customer base

     

     

Daniels Parts Depot 603 LLC is NOT a BBB Accredited Business.

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