Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** came out and saw the job. He told my tenant that he has employees small enough to fit into the crawl space. "Remove Debris" was included in the quote i was given. my tenant has reported they sent someone who is over 6' tall to complete the job. the employee stated the space was too small to perform the work after i already paid Pro GC. i have given them $5,575 for a quote i was given. i was told it would be completed tuesday 9/17. my tenant has reported that there has been zero effort to clean up the demolition. the tenant has reported that ******'s employees don't show up until late in the work day, then sit in their car for hours at a time doing no work. the tenant has also reported to me that they are now changing their tune and telling him it will be an additional $5k-$6k to complete this project. now nobody from Pro GC is answering the phone. On 9/19 Thursday night, ***** told **** he would be sending us an email explaining himself. It is now 24 hours later and still no email.i need this project completed in a timely manner as agreed upon per my down payment of 50% of the quote given.

  Customer Answer

  Date: 11/01/2024

  pro gc was hired to provide mold remediation at a house i was selling. they quoted me something like $11,150 and required 50% up front. they then showed up to perform the work and told me it would be an additional $6k to perform the work. i filed a complaint here and they agreed to complete the work for no additional charge. they took several weeks to complete a job that was originally quoted for 4 days. my tenant and buyer had several complaints about the mess they left and the sloppy job they did. i paid for an air quality & mold test after they completed their work. the test results showed that there was still alot of mold and the barrier they installed was done so poorly that it was not effective at all. the test results show pictures where the tape is not sticking to the plastic. THE TEST RESULTS SAY THAT PROFESSIONAL MOLD REMEDIATION IS REQUIRED AFTER I JUST PAID PRO GC TO PROFESSIONALLY REMEDIATE THE MOLD IN MY HOME!!! because of this negative test, a direct result of Pro GC's poor and sloppy workmanship, i was forced to give the buyer a $10k closing cost credit on the sale of this home. in addition to this, a large amount of work listed on the quote was not completed. in addtion, the employees were extremely unprofessional including showing up late and sitting in the company truck for several hours, and trecking dirt and debris through the house and clogging the toilet and leaving debris and dirt all over the toilet seat and bathroom. i need to get my money back from them in the amount of $5,575.

  
  

  Business Response

  Date: 11/08/2024

  Thank you for the opportunity to address this matter. We would like to provide a clear overview of our interactions with the client and his tenant, as well as the unforeseen challenges we encountered during the course of our work.
  Upon initial contact, we were hired and communicated solely with *** **** ***** who identified himself as the tenant of the property and acted as the primary point of contact. All estimates, job details, and communication were conducted through *** ***** On the final day before the job was scheduled to start, we were unexpectedly contacted by the property owner, who requested that his name be added to the invoice instead of *** ****** Despite this last-minute change, we proceeded with the job as planned.
  During the job, our estimate specified that we would need to cut an access hole through the plywood to reach the opposite side of the crawlspace. Upon creating this access, it became clear that the clearance was insufficient for our technicians to safely and effectively perform the necessary work. As is standard in our industry when encountering unexpected obstacles, we submitted a supplemental estimate to address the new requirements, specifically removing dirt to create adequate space. Unfortunately, the property owner was dissatisfied with this adjustment, and despite our best efforts to explain the situation and offer a way forward without additional charges, he became upset and submitted this review. We then reached out and told him we would do the extra work free of charge to keep him satisfied.

  Subsequent to this discussion, *** ******* tenant and individual we originally engaged withfell ill, requesting a delay in our work. After a few days, when he was ready for us to resume, our own employees had also come down with the same illness. We communicated with both *** **** and the property owner regarding this unavoidable delay, resumed the job as soon as possible, and completed all aspects of the work to the highest standards.
  Upon completion, we were informed by the property owner that he would not be paying the invoice, despite *** ***** who is purchasing the property, expressing satisfaction with our work. Due to the owner's refusal to pay, we filed a lawsuit in the New Hampshire Courts to secure payment for services rendered. Additionally, the property was immediately sold, which prevented us from filing a lien.
  Our company prides itself on transparency, professionalism, and clear communication. Despite the challenges faced on this job, we made every effort to meet the clients needs, accommodate unforeseen circumstances, and complete the work without additional charges. Unfortunately, these efforts were not reciprocated, and we are now facing ongoing, unwarranted communication from the property owner. Based on our discussions with *** ***** we believe that the property owner may have never intended to honor the full invoice.
  We appreciate your consideration in this matter and remain committed to delivering quality work with integrity. Thank you for the opportunity to clarify these events.