Complaints

This profile includes complaints for Contemporary Chrysler Dodge Jeep Ram and Fiat's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Contemporary Chrysler Dodge Jeep Ram and Fiat has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Contemporary Chrysler Dodge Jeep Ram and Fiat

  30 Hammond Rd Milford, NH 03055-0238

  
• 

  Contemporary Chrysler Dodge Jeep Ram and Fiat

  PO Box 238 Milford, NH 03055

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -Truck dropped on 2/20.-Company ignored multiple emails from my warranty company on 2/21 and 2/24.-They attempted to charge $210/hr for labor (Warranty would pay up to $179) and wanted ******** over MSRP for parts (I called other dealerships, all of which agreed this was not a normal thing to do and they were price gouging)-Was told by the ** of the dealership that I am an a****** and "it must be really hard going through life as such an asshole", How about you stop with the telephone tough guy act, and come down here and have a real conversation.-** told me he didn't have a boss and there was no one else I could speak to.-Charged me for a tire rotation they did not perform.-Told me my truck needed a new transfer case ($3k+ part), it did not, in fact, the entire repair was done (with the warranty), for just over $3k TOTAL. -refused to refund the diagnostic fee even after the way I was spoken to and treated. -refused to compensate me for my rental car fees that were incurred mostly because of the 6 day delay in responding to my warranty company. -Lied about advising me to bring the truck to the place I bought it (dealer I bought at can't do the work on this make/model of truck).-

  Business Response

  Date: 03/20/2025

  ***** ******* was told prior to leaving his truck that that diagnosis was $210.00 which he signed for he was also told that we do not discount our pricing for aftermarket warranty companies. When we did the initial diagnosis the truck was put outside while an estimate was made and his aftermarket warranty was called. They first said something about sending an inspector ten asked to have pictures taken the technician that was working on the vehicle had already started repairs on another customers vehicle. At this time the outside warranty told our advisor that they dont pay our labor rate or our parts mark up the customer was called and he became abusive to our advisor who came to me and asked me to call him. Before calling the customer I called the warranty company myself and was told pretty much the same thing as my advisor.I called ***** and he stared getting abusive and telling me how things were going to be done at our dealership even though **** had explained how out side warranties work prior to him leaving the truck. Everything that ***** says about our initial  phone conversation is true except for he was completely irate and borderline threatening . I did tell him that I guaranteed that the conversation would not be going like this in person and at that point he could pick up he truck and take somewhere else. We did not inflate our labor rate for this job as a matter of fact our warranty labor rate that ********** pays us is $226.98. As far as the tires not being rotated this is the first I have heard about it and I checked with the service department and they didnt receive a call either. I asked our tech and he stated that he did rotate them and knew details about removing the tires during part of his diagnosis.Contemporary did exactly what we were paid to do and we never gave ***** any type of time frame for repairs because at writeup we had no idea of what was wrong with his truck and we had nothing to do with his rental and never were going to have anything to do with it he took one on his own. Sometimes when doing repairs for aftermarket warranties repairs can take weeks and we never commit to a time frame because we are at their mercy.  
  
  ****

  Customer Answer

  Date: 03/21/2025

   
  Complaint: 23049645
  
  I do not accept the business's response as a resolution to my complaint because: 
  

  -The truck was dropped and evaluated on 2/20, at which point I was told the warranty company would be contacted. On 2/21 the warranty company requested images of the truck and what needed to be fixed. They again emailed on 2/24, as **** ignored the first email, he also ignored the second.. I called the dealership on 2/26 and was told by **** "I don't have time to do this right now, I'm leaving in 20 minutes". I had received no communication from anyone prior to my call. **** was rude and made it sound like this was an inconvenience to him,  even though he had 6 days to do what was requested. I was not "abusive" in any way, you would know this if you had actually listened to the phone call, but you yourself admitted you only listened to part and then mad your judgement. I was frustrated due to the lack of communication and money that I was spending due to your dealership's delays. 

  -I was never "irate" or "borderline threatening" that is a blatant lie. When **** called me on the morning of 2/27, I was still under the impression that the warranty company was causing the issues, and thought that the issues with the dealership had been worked out. I was not upset when **** called, I even thanked him for helping me. I did not know what the warranty company had agreed to pay, nor had I seen any of the charges or parts that were being requested. **** had already decided he wanted a fight (something you will see is commonplace for him, given the amount of 1-star reviews he specifically has received online). He was insulting, abusive, vulgar, unprofessional, and honestly disgusting. The fact that you are still employed after the way you treat people is downright surprising. I did not raise my voice or say anything combative until you began yelling at me and threatening me with physical violence (I do not care what your explanation is, your telling me to come down there and stop being a tough guy is exactly what it sounds, a threat.) You say because you want a calm rational discussion, in your office, at your dealership, surrounded by your employees, which is definitely not a neutral ground, you're just used to having the advantage and being able to bluster and yell to get your way. I had no intention of getting the work done at another dealership, including with the pricing you gave, until you treated me the way you did. In fact, we even agreed to move on together when you attempted to backtrack your comments, realizing that you had made a mistake. You never told me to pick up the truck, just threatened to keep it hostage until I paid you. 

  -I don't care what you say Stellantis pays you, that is between you and them. I care about the fact that several other dealerships in the area charge significantly lower rates and none of them have ******** of over 100% on parts. I never asked for a discount, neither did my warranty company. I simply asked for fair pricing, which you do not provide.

  -You failed to address the fact that you attempted to charge me for a part and repair that was not needed. My truck never needed a transfer case. You wanted to charge for it anyway. This is over a $3000 part that I would have been tricked into paying for. 

  -You did not perform the tire rotation, your tech and you are lying. I know this because the rear tires were nearly bald and the front retained about 50% tread, as well as the rear passenger tire having a slow leak. Guess what? The tires in the rear still have the lower tread and the **** still shows the slow leak and low PSI to be the rear passenger tire. I did not bother to contact you directly about it because I know A. You were going to fight and yell and threaten me again, and B. Because I know you were going to lie and say you did it (like you just did). I also paid for an oil change which I don't know if that was done either, since clearly you can't account for the work (or lack thereof, that your techs do). 

  -You lied about not having a boss or anyone else you are accountable to. I asked repeatedly to speak to someone above ****, and he told me directly "I don't have a boss'. Your boss' name is ***** ******, I am still waiting to speak to him directly. As you, ****, are the person my complaint is directed at, you being the one to respond (mostly with more lies), is a conflict of interest and I request that you be recused from any more dealings, no longer have any contact with me, and have your VERY REAL boss speak to me directly. 

  -I want my rental fees paid for because you proved that the 6 day delay was unnecessary, since it actually only took 20 minutes to do what was requested. I want the diagnostic fee sent back as a show of good faith for the abuse I received from you, the lack of performing the tire rotation I paid for, and the attempt to charge me for a repair that was not needed. 

  Lets recap: You intentionally ignored emails and requests for over 6 days - saying you were too busy - then somehow were able to get it done in 20 minutes. You lied about the repairs I needed. You lied about how our conversation went. You lied about doing the tire rotation. You lied about having a supervisor that you are accountable to. You continue to blame the warranty company, even though they were prompt with all responses, including authorizing the work within a few hours of you sending them the invoice (Minus the extra money you're trying to ***** from me), considering it was all done in less than a week when I brought it to the other dealership. There was no time frame because we never agreed on repairs, there is ZERO excuse for the 6 day delay. You also never gave me a write-up of any work to be done until I asked, when you forwarded me an informal email, refusing to give me an itemized invoice like I requested. 

  Sincerely,
  
  ***** *******

  Business Response

  Date: 03/21/2025

  We stand by our diagnosis 

  Business Response

  Date: 03/24/2025

  See attached sheet follow the highlighted diagnosis flow per our tech's notes.

  Customer Answer

  Date: 03/28/2025

   
  Complaint: 23049645
  
  I do not accept the business's response as a resolution to my complaint because: This may explain where the technician decided that a transfer case replacement was needed, but it does not explain why another dealership was able to resolve the issue by simply replacing the front-axle disconnect.

  You have also failed to address any of the concerns RE: your conduct, your employee's conduct, your lies about performing a tire rotation, etc. All of which were mentioned in detail in my previous response. 

  Sincerely,
  
  ***** *******

  Business Response

  Date: 03/31/2025

  We can only go by the codes that your transfer case was triggering and kept coming back when it was at our shop. I dont know if codes were present at the other shop and cant speak for their diagnosis . No one lied to you and as for treatment sometimes you get what you give . this is our last response to this claim.
  
  

  Customer Answer

  Date: 04/01/2025

   
  Complaint: 23049645
  
  I do not accept the business's response as a resolution to my complaint because: 

  Unfortunately, "you get what you give", is not a reasonable or professional response from someone that is tasked with running a business. Especially given the fact that what I got was a THREAT OF PHYSICAL VIOLENCE. So this is not over, regardless of whether or not you choose to respond. I never gave any mistreatment to you or your employee, even after you verbally assaulted me. The best part of that is, I was on your side until that happened. You literally admitted to me that you lied about listening to the entire phone call with ****. You attempted to backtrack and apologize when you realized your mistake. It is entirely too late for you to change tactics now. 

  You STOLE MONEY FROM ME. You have not responded nor justified the fact that you did not perform the tire rotation on my truck. I understand that it is only $25, but that is not the point. The fact that you are criminally dishonest and are a literal thief, leads me to believe that I may not even be safe driving in my vehicle. How do I know the oil change I paid for was performed and that my engine isn't going to seize, potentially while driving with my family in the truck. Justify that please. 

  Justify the LIES of your when you told me you were the OWNER of the dealership and continue to refuse to cooperate in having your employer take over this case. 

  I am currently waiting on the report from the other dealership in regards to how they found the issue with the front axle disconnect. However, I can 100% guarantee that you did not perform the diagnostic you sent properly. It says to turn off the engine and let it cool for 60 minutes, your diagnostic fee alone only charged for 60 minutes and **** told me that he was just barely able to find the issue within the allotted 60 minute time. Please tell me how he was able to perform every step of the diagnostic, along with the 60 minute cool down time, in a maximum of 60 minute diagnostic period. 

  You also still have not justified the 6 day wait for your service tech to perform something that took *********************** nearly $1000 as a result of your apathy. 

  ***** *******

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November 2024, I made an appointment with Contemporary to investigate an oil leak in my Ram truck, which was then still under its original manufacturer warranty. I was told I would need to pay a $130 diagnostic fee, which would be reimbursed if the repair was covered under the warranty. When I arrived for my appointment on 11/21, they took the truck in to look at it. I was then told the diagnostic fee would be $210 because it was a diesel truck. It is not. The shop determined that the cause of the leak was an improper after market oil plug, which was easily determined by looking at it. No other diagnostics or work was performed. The estimate to replace the plug with an OEM plug was $212.50. I declined the repair to allow ********** to investigate since they were the only shop that performed an oil change on the truck. I was charged $234.03 for the 15 minutes it took the shop to determine that the leak was caused by the plug, which included $210 for "diagnostics," $21.53 in shop charges, and $2.50 in misc. charges. It was only after I spoke with the service manager that the truck was released to me so that I could follow up with **********.I then took the truck to **********. ********** agreed to perform an oil change and replace the plug, which I purchased from Bonneville for $14.50. Contemporary had quoted me $40 for the same plug. ********** refused to reimburse for the $234.03 diagnostic fee charged by Contemporary, which they viewed as excessive price gauging. I agree. Contemporary spent approximately 15 minutes looking at the vehicle. No "diagnostics" were performed. $234.03 for just looking at the truck is ridiculous!I advised Contemporary that ********** would not reimburse the fee and asked for it to be waived. They refused and I paid the fee under protest. I asked for the manager to call me to discuss. He did not do so. I am very dissatisfied with the services provided and the bait and switch pricing related to the fees charged.

  Business Response

  Date: 02/14/2025

  
  ***** ******* came in for an appointment on November 21st to have his vehicle looked at for an oil leak.  We quoted him the $210.00 diagnosis charge up front which he authorized/signed on our tablet (copy supplied). 
  
  We looked at the vehicle and after cleaning determined that the oil leak was coming from his drain plug.  The drain plug had been replaced by ********** with an aftermarket unit without his knowledge (per Mr. *************** We were unsure of whether or not the oil pan threads were stripped and advised him that if we pull it out and the threads are stripped, that he would need an oil pan to fix the issue.  He stated that he was going to talk to ********** about getting the repair done and we made a gentlemans agreement that he would either come back and have the repair done or he would pay the existing bill because he thought ********** would reimburse him which they refused which has nothing to do with Contemporary Automotive 
  
  After waiting a couple weeks for him to contact us, he did not.   
  
  I called and left a message for him to contact me to settle the bill.  No response.  I called again and left another message. No response to me but did contact the office and pay the bill over the phone. 
  
  
  Mr. ******* was quoted up front how much the diagnosis would be and authorized it.  He did not get reimbursed by **********, so he did not want to pay us what he had agreed to. Contemporary did not cause the oil leak or mislead Mr. ******* in anyway and everything was explained to him prior to the diagnostics being performed . Again please see the attached pre work order signed by Mr. ******* with a 12 ******* promise time and a full quote for the diagnostic charge ********** opinion on charges has no bearing on what our service department charges or how we diagnosis they should focus on how to change oil and they would not have put Mr. ******* in this situation it is a bit of shoot the messenger by Mr. ******* instead of blaming the establishment that caused him the issue. 

  Customer Answer

  Date: 02/24/2025

   
  Complaint: 22922670
  
  I do not accept the business's response as a resolution to my complaint because: Contemporary's answer fails to address any of the issues raised in my complaint. When I made my appointment with Contemporary, I was told I may be charged a diagnostic fee of $130. After they pulled my truck into the shop, the fee increased to $210. I should have told them to pull my truck out of the repair bay then. Instead, I trusted Contemporary to treat me fairly. They did not. The fee then increased to $234.03 because of unspecified "shop charges." If Contemporary changed out the plug, that would cost an additional $224.32 (see attached) for a total of $458.35. I elected to take the truck to ********** at that point and had several follow up calls with Contemporary to advise them of **********'s response and requesting that Contemporary waive the diagnostic fee in these circumstances. Contemporary refused. I requested a call from Contemporary's GM, which I never received. I paid the bill under protest and decided to pursue this claim after receiving several calls demanding payment.

  I understand that some repair shops charge a diagnostic fee when a situation requires computer diagnostics or other time-consuming diagnostics. That is not the case here. Contemporary used bait and switch tactics to charge an excessive and escalating fee for the few minutes it took them to put my truck up on a lift and determine that it was leaking around the drain plug. Most shops would not charge a fee for this very basic level of service. What diagnostics did Contemporary perform to justify a fee of $224.32? And why did the fee increase from $130 when I made the appointment to $224.32 that day? I am very dissatisfied with the services provided and Contemporary's response to this complaint.
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 02/25/2025

  In our response we showed that Mr. ******* was told about and signed for the charges Prior any diagnosis being started repair . Our standard diagnosis charge is $210.00 plus shop fees so I don't know what he is talking about on the phone  he had a discussion with the service manager  and it was agreed that we would let him leave without paying so he could get ********** to reimburse him which they did not. He did pay us after by phone. Contemporary did nothing incorrect Mr ******* should be forcing the issue with ********** and get them to pay for their mistake. We will not respond to the same issue and have submitted his singing on the I pad for a promise time and charges prior to us starting to look at the truck.

  Customer Answer

  Date: 03/03/2025

   
  Complaint: 22922670
  
  I do not accept the business's response as a resolution to my complaint for the reasons previously stated.
  
  Sincerely,
  
  ***** *******