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Business Profile

Ozone Machines

Jenesco, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Jenesco, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Jenesco, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:02/03/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      4/4/2024 Purchase order P35924 was sent to Jenesco, received and acknowledge with approximate shipping dates of the product. 50% prepayment, $23,450 was required and ACHed to Jenesco, who acknowledged receipt of payment. Initial shipping schedule was set as follows and is part of the email stream uploaded as part of this complaint.
      25 pcs. – 12-16 weeks
      25 pcs. – 16 -20 weeks
      25 pcs. - 20-24 weeks
      25 pcs - 24-28 weeks
      9/20/24 *** ********* Owner of Jenesco emailed with the 1st shipment to be sent in 1 week-nothing was sent. 10/24/24 Eva again sent an email saying units would be sent in the next few days.-nothing was sent. 11/20/24 a new shipping schedule was sent and again, nothing was sent.
      1/23/25 a UPS shipping label was generated. Notification was sent to me. As of 1/31/25 UPS has not received the package to ship.

      I need the product. If Jenesco is not going to supply the product, I need my money back. I have explained this many times in emails, (see attached). I have also sent other emails and left numerous phone messages.

      Business Response

      Date: 04/29/2025

      Complaint was successfuly resolved.
      I responded directly to the customer and we reached an amicable resolution. 

    Jenesco, Inc. is BBB Accredited.

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