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Business Profile

Woodworking

Aztec Woodworks

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Woodworking.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/18/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Agreement specifies that we should be invoiced weekly by noon and given all invoices for completed work. Not only did Aztec fail to adhere to this provision of the contract by trying to bill us for future work, but on December 13th when I asked to be provided invoices for weekly billing the written response was "I am not negotiating on this. I'm not billing weekly. This is how I run my business. Not changing now." Aztec failed to order siding, a window, and approved incorrect window colors/sizes resulting in significant delays in the project and 7 window openings had to be wrapped in plastic. As a result, water entered the structure and resulted in cracked drywall. Aztec ordered windows based on the rough opening size. Windows should always be inch smaller than the rough opening. When the framer raised this concern, Aztec had him force-fit the windows, which can result in long term damage to the property. Drywall worker pointed out that two doors were not framed properly; Aztec instructed him to cover it up with corner bead instead of correcting the issue. Aztec committed to completing the project in 6 months, didn't happen. July 6th email noted July start - work began on Aug 24th. House frame was built backwards. We saw this on our security camera and had to leave work to resolve this issue ourselves. Many quotes were not accurate due to Aztec's inattention to detail resulting in additional costs incurred. There were discrepancies with the pump costs and service drawing charges, which were part of our discussion with Aztec from the beginning but were not included in the budget. Aztec didn't secure permits for electrical and plumbing. I had to leave work early to pay for permits myself. I handled inspections with the town myself, which should been the job of Aztec. We tried to resolve amicably with Aztec, but they would not respond with a specific plan of corrective action after multiple requests. Refund: ******. Billing: Remove ********* from invoice 1150.

    Business Response

    Date: 03/19/2024

    owner   All the information submitted by ********************* untrue, I am currently filing a law suit against ********************* for work completed and unpaid. She is being sued for wrongful termination of a written and signed contract as well as willfully discrediting the integrity of my reputation as a homebuilder. Sincerely, ******************; Aztec Woodworks.

    Business Response

    Date: 03/25/2024

    Filing a law suit doesn't happen overnight, I met with my attorney on 3/14/2024 and gave him all the paper work related to the claim. The firm is Normandon,****** & *****. I will let you know when the suit is filed. ******************; Azte Woodworks

Aztec Woodworks is NOT a BBB Accredited Business.

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