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Business Profile

Flight School

Air Direct Airways Flight Academy

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/15/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Started flight school 2 years ago and put money into an account at the school to use to pay for lessons. Due to mental health issues I needed to stop lessons and needed the money in the account. Air Direct Airways is either refusing to give me back my money (~3200) or they are incompentent and do not know how to. I first tried to get my money back about 2 months ago (today is 11/11/22) and I just have not heard a thing from the school. I try calling. Nothing. I try to speak to them in person, and again, nothing. No instructions on how to get the money. No indication that they are even trying to get my money back. The owner dodges my calls and refuses to speak with me. At this point I'm considering the money stolen and do not know what to do. I was also told by employees, my flight instructor, that the school has a history of not paying their employees for weeks on end as well as not reimbursing the instructors for costs that the school is supposed to reimburse. So the school seems to have a very hard time managing their money and honestly if this is how the conduct business they should be put out of business because the are scammers.

    Business Response

    Date: 12/20/2022

    Jake W*******
    Air Direct Airways Flight Academy
    ** ********* **** ******* ** ***** ***** ********

    ****** **** ***** *** ******** ********** ****** ******** ******* ** ******** *** ******** ** *****

    Dear Mr. ****:

    Thank you for allowing us the opportunity to address this issue. The customer was reimbursed
    in full last week. We feel it is important to note that he was reimbursed before we received your
    letter.

    The customer was correct in that we did take an unacceptably long time to process the
    reimbursement. Although not an excuse, but rather an explanation, key personnel needed to
    process the reimbursement were out sick with COVID and out of town on a business matter. As
    we are all experiencing daily, things are taking longer than they should in the new post pandemic
    world.

    Sincerely,
    Jake W*******
    Manager

Air Direct Airways Flight Academy is NOT a BBB Accredited Business.

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