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Business Profile

Freight Forwarding

Stackry, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

4.6

Average of 297 Customer Reviews

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Review Details

  • Richard L

    Date: 06/27/2022

    Super fast service. Prices are affordable. Saved almost 50% on shipping to my country. Definitely will be using your services again.

  • Harp K

    Date: 06/26/2022

    Harp K

    Date: 06/26/2022

    I am unbelievably annoyed at myself for using Stackry. I thought it would be cheaper, however I should’ve stuck to ********. I was told by Stackry that they cannot ship my speakers to the UK, as it is a prohibited item to send to your country. I checked, it wasn’t prohibited. The reason, it contains magnets I explained that I was not shipping magnets, I was shipping two pairs of car door (audio) speakers which is impossible not to contain magnets. I wrote an email to ask them if they could ship it to Canada where my family lives and somebody could pick it up from over there and bring it back with them. The answer… we cannot ship this item because it is a prohibited item. I then asked them if I could have UPS, FedEx, DHL, USPS, etc, pick up my parcel and that they (the shipping companies) could ship it to me directly? The answer, “No.” Everyday Stackry has pick ups and drop-offs from these companies, but for some strange reason, I wasn’t allowed to get one of these companies to pick up my parcel (***?) and ship it to me directly to the UK. The solution, I had to send it back to the store I bought my speakers from, they would then refund me. I would have to then send them to ********. Annoyingly, I had to re-contact the company to say that I’m not shipping abroad, I am sending it back to the store I bought it from. I was then told in another email, you guessed it, this is a prohibited imported item. Arghhh! I then wrote to say, there is no other way I can return the package back to the store and finally after another email, I was allowed to add the address in my address book for sending the parcel back for a refund. I contacted my US.com and asked them if they can ship car audio to the UK, the reply, no problem and it is not a prohibited item. I then had to re-purchase the car audio again… Needless to say, that the speakers are on their way to me right now. Btw I have the emails to prove my utter torment for using Stackry. NEVER AGAIN!

    Stackry, LLC

    Date: 06/27/2022

    Hi there, I am so sorry that you had a bad experience with our service. I have reviewed the item that you shipped to us and the customer care that you received and I want to apologize as I don't think that we did a great job in explaining why we cannot ship the items to you. You were shipping car speakers, which do contain magents and CAN be considered hazardous. In order to determine if the magnets in the speakers are strong enough to be considered hazardous someone would need to test the strength of the magnets reaction to a compass from certain distances, which isn't something we're equipped to do. We should have told you to ask the retailer about this, as they might have information about the strength of the magnets that would have allowed us to ship them for you. Our customer care did not do this and for that I am very sorry. Also, we cannot allow for pre paid shipping labels to be used for items that we are unsure of when it comes to the hazardous nature. Even if we are not the company liable for the shipping charges, we are still the company liable for the hazardous compliance as we are deemed the shipper. This again, was not explained to you. I am happy that MyUs can ship these items for you without an issue, it is possible they have information on these speakers that would allow them to ship unclassified. I am again very sorry for your experience, and please rest assured that we will follow up with the customer care team to ensure better communication in the future with respect to these types of complicated items. As a gesture of goodwill, I have refunded the domestic shipping fees back to your Paypal account, you should see this within the next 48 hours. Best,

  • Brittany P

    Date: 06/24/2022

    Was surprised at how quickly it arrived and it was packaged well, thank you!

  • Guilherme C

    Date: 06/21/2022

    Stackry support was always very keen to solve any issues or questions you might had, they were great so I could figure it out if shipping my package was possible in first place. I've asked to add the bubble wrap and fragile stickers, and my package was very well protected so it was definitely worth my money. As a suggestion, would be great to have a duties calculator on the shipping estimate, also the possibility of streamlining some tasks like taking pictures of your contents as a default for your account. TL;DR: I'm very satisfied with their service and speed.

  • Liqian Y

    Date: 06/20/2022

    Amazing service, I will definitely use again, thank you very much!

  • Brenden P

    Date: 06/20/2022

    Brenden P

    Date: 06/20/2022

    Too expensive but I don’t know about the rates but I feel like it could of been cheaper

    Stackry, LLC

    Date: 06/22/2022

    Hi there! I am so sorry you had a bad experience with our price. I looked at the item that you shipped, it was a dog bed, which was quite large and light, It looks like we were able to reduce the size a bit to save you some money, but it was a rather large item, which unfortunately increases the price to ship internationally.

  • George C

    Date: 06/17/2022

    Saved me a lot of money on shipping costs from the US to UK on purchases from eBay - has meant I can order items that would otherwise have been prohibitively expensive.

  • Yahya A

    Date: 06/16/2022

    I expected to see the shipping cost separated from Stackry cost just to get an idea. I don't think I have saved money with this shipment by not having the merchant ship the box directly to me. Stackry service was very good and ****** is the best. Thank you all

  • Dee T

    Date: 06/13/2022

    Amazing service!!! Kept the status of my package ongoing. Good communication. Highly recommend stackry

  • Hashir M

    Date: 06/13/2022

    Amazingly fast! Super easy to use and relatively reasonable rates for the service quality.

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