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Business Profile

Health Club

FITLAB Fitness Club

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for FITLAB Fitness Club's headquarters and its corporate-owned locations. To view all corporate locations, see

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FITLAB Fitness Club has 5 locations, listed below.

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    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Michael M

      Date: 01/12/2024

      Michael M

      Date: 01/12/2024

      I worked out at multiple Fitlab locations for around 10 years. When I decided to switch to a different gym, I went through the arduous cancellation process. I emailed their customer service on 11/3/23 that I wanted to cancel. They proceeded to charge me 3 times in that month (11/3, 11/8, 11/13), even though they said my last payment was 11/8. I checked my bank account and now see a charge from last month and this month. I haven't set foot in the gym since late October and this organization has charged me $180 since. Idk what I agreed to when I signed up a decade ago but it has not been explained to me why continually charging me makes any sense. This is a horrible business practice and it really feels like they're  just stealing money from me.

      FITLAB Fitness Club

      Date: 01/16/2024

      Hi *******, I believe we took care of the issue you were having right away. We wish you would have waited to the outcome before scoring us. You seemed appreciative of my response. I hope everything is good now.

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