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Business Profile

Tree Services

MWFH Logging & Tree Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/07/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company cut a tree down for our neighbors and damaged our siding to our garage. He will not show proof of insurance which he stated to our neighbor and us several times that he had. He will not compensate us for the repairs or provide his insurance information which we have requested from him.

  • Initial Complaint

    Date:09/09/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7-22-24 I hired ******* ********, owner to provide two loads of hard-pack for my driveway. I paid him $1,200 and have a receipt for this. On 7-30-24, he showed up with one load. On 8-5-24 I emailed addr on business care **************************** I got no response. On 8-6-24 I messaged MWFH on their ******** page. He did call back and told me he would be here on 8-6-24 to 'discuss'. on 8-7-24, he showed up with the equipment to pack down the hard-pack but did not have another load with him. He told me he would bring the 2nd load. 8-8-24 did not show, did not call. on 8-10-24 he called and told me he has my load but his truck is broken. He will deliver Sunday or Monday. He did not show or deliver 8-11, 8-12, 8-13, 8-14 or 8-15-24. On 8-23-24 I called the number on his business card. He told me he would deliver that day.

    Customer Answer

    Date: 09/09/2024

    This is the receipt signed by myself & the business.  thank you!  *****

MWFH Logging & Tree Care is NOT a BBB Accredited Business.

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