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Business Profile

Heating and Air Conditioning

MacKenzie Heating & Cooling

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for MacKenzie Heating & Cooling's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/07/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/23/24 my Camper was in a fire caused by the campgrounds electric. I shortly after called Mackenzie and spoke to their operator. The plan her and I came up with was to inspect the tank and I was going to buy a new camper and have them come out to attach the tank to the new camper. We never agreed For them picking up the tank. The complaint I am making is caused because on 7/24/2024 Mackenzie charged my account $44.24. I called today to ask why they filled a tank unaware that the reason they charged me was because their tech charged to pick up the tank. I did not ask them to pick the tank up period. The fuel left in the tank I had already paid for, and in the initial agreement I signed with her *** that agreed to bring the tanks to the campground had never said I would be billed $149.00 for them to pick up. As i spoke the the *** today she said they refunded me $44.24 cents but they in fact, did not refund me this. They charged me this. The *** had the nerve to tell me she knew the conversation that took place years ago from her *** **** who was fired from her company and said that he never said that there would be no pick up fees. **** their employee advised us if we no longer needed the tanks he could return them for us as he worked for them. There was never a disclosure that their would be a charge. Not to mention they took the tank with out asking.

      Business Response

      Date: 08/09/2024

      This matter has been resolved between both parties

    MacKenzie Heating & Cooling is NOT a BBB Accredited Business.

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