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Business Profile

Health and Medical Products

Borgil Enterprises
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/23/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 17, 2023, I purchased a Rhythm Touch system from Andrew H* at the Phoenix Home Show. It's a small electronic impulse machine designed to help heal arthritis and other physical ailments. I paid him $323 with my credit card, only to learn a few weeks later the same machine is available for around $50. So I contacted Mr. H* via email February 2 and told him I wanted to return the entire system for credit (no response). I sent him a follow-up email February 5 (no response). A few days later I called and spoke with Mr. H* and he confirmed the address where I should return the machine. I mailed it out to him February 10 and tracking shows he received it February 13. As of today, March 13, 2023, he still has not issued any credit back to my credit card.

    Business Response

    Date: 04/30/2024

    Hello

    I just found out about this complaint as no one has contacted me about it previously. ****** is one of our sales reps and not the owner of the company. I am very surprised to hear about this as we normally refund customers immediately after receiving product. I would like to ask the customer if they have received the refund or not? Thank You.

    Customer Answer

    Date: 05/01/2024

    In response to the CEOs question/comment, his sales rep did not refund me immediately, or ever, to my knowledge. 
      My credit card company pursued this and ultimately reversed the charge, so I am satisfied and this is resolved. 
       But shame on that sales rep!

    Sincerely,
    ***********************;

    Business Response

    Date: 05/02/2024

    I am very sorry to hear that my sales rep did not refund you immediately. I am sorry for the trouble this caused you having to go through the bank to get your refund. I have never had this happen before during our 30 years in business. Im not sure what went wrong this time. I will make sure this will never happen again. I will not have sales reps handle returns anymore. They will not be allowed to give out their personal contact information. Instead customers will contact me directly. 

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