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Business Profile

Insulation Contractors

CMB Energy, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insulation Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/02/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $2775.65 for CMB to insulate my home on 10/31/22. They told me it would take 1 full day. However at the end of that day they were still not done. They made arrangements to come back and did so for hours but still did not complete within the time frame we had for them. During these days the men were very unprofessional. Not bringing tarps to put down to catch the outside mess, not bringing a measure tape, and leaving behind such items as open switchblade knives. They left a mess of debris inside and out of my home. I reported the problem to their management who came out on a Saturday and looked at the job they had done and he told me they would have a resolution and contact me by Monday. Well I never heard back from them and my work is still not complete. I had told them I had lost confidence in the Men who initially came out to work and I was told that either the manager or the owner would be back to finish it. Efficiency Maine reached out to me with multiple questions about the work being done and I advised them of the situation. They had also told me there should have been an all day efficiency test done prior to any work as well. Efficiency Maine also told me they were being dropped as a representative of theirs. I had asked for a refund from the company and they refused. At this point I'm asking BBB to get involved to help with the resolution. TY

    Business Response

    Date: 06/07/2023

    This is the owner of the company - as she stated we were out to check in the work right away - I attached a screen shot of my texts to her with no response. We have always been willing to fix any work that needs to be fixed so kind of confused why this complaint was ever sent in and don’t believe it is it is a just complaint 

    Customer Answer

    Date: 06/08/2023


    Complaint: ********

    I do not accept the business's response as a resolution to my complaint because: I have lost confidence and trust in this company and do not want them back on my property. I also do not want to discuss it further with them directly they are very sarcastic and rude. I have not and will not respond to his further text.

    At this point I will attempt to get an estimate from another establishment to provide as a resolution. I'm not sure how long that will take. I'm open to other suggestions that will get the work done without his crew handling it. I'm going to need an explicit itemized work order / receipt in order to get a complete estimate from other providers.

    Thank you.

    Sincerely,

    ***** ******

CMB Energy, LLC is NOT a BBB Accredited Business.

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