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Business Profile

Moving Companies

Preferred Movers
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Important information

  • Customer Complaint:
    Should you have any outstanding complaints or concerns, it is suggested that you first contact the company at [email protected].

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/24/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** *******ld take care of everything and that is not how they do business. ****** told me to email him pictures and also sent me a claims form to fill out the best I could. I immediately emailed him back both. He reported to me that I would hear back from his manager on Wednesday, July 16th, I heard nothing. I emailed him and got no response. I called on Friday, July 18th and left a message for a manager, again, no response. I called on Monday, July 21 and spoke to *****, the general manager, who also stated that they would be taking care of all of this, she had not gotten this information from ****** (who was now on vacation), she asked me to forward her the claims form and the pics, I did. In her email, she stated I would hear back no later than Wednesday, July 23rd in the afternoon, no response again. I emailed and called and have not heard back. My condo at ******************* is under contract and I am renting the apartment in *****.

    Business Response

    Date: 07/24/2025

    Preferred Movers has reviewed the property damage claim from Mrs. ***** ******* stemming from her move on July 12, 2025. I had a conversation with Mrs. ******* today, July 24, 2025, during which we agreed that she will secure an estimate and have the repairs done through her own handyman. I assured her that Preferred Movers will take full accountability for the damages and will directly compensate the handyman for any verified work related to our services. Per her request, a written summary of our agreement was emailed to her at 11:27 AM on the same day. We remain committed to resolving this matter promptly and professionally.

Preferred Movers is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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