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Business Profile

Packaging Service

The UPS Store #5174

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Packaging Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/31/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $175 to ship two packages to my daughter in Boulder, Colorado. Because one contained an antique ski rack and the other 2 oil paintings, UPS would not insure them. Not knowing what else to do, I continued with the transaction. 1 package arrived. The other was reported being found in Commerce City, Colorado empty of its contents. I have been trying to resolve this issue since July of 2022. I found all the receipts except for the ski rack which had been in the family for quite a while and gave them to the manager of the UPS in North Hampton, NH. I have visited the UPS location every few weeks to check as well as calling the corporate number. I went in yesterday when I was told a check was waiting for me. The check was for 116.00 where the contents of the package which I believe to be stolen, was over $1100. I refused to take the check as I believe I am due back significantly more money. I had to replace all the sweaters that were my daughters as well as a ski pillow and the rack.

    Business Response

    Date: 06/11/2023

    To Whom it May Concern, 
    I have been working with ****** ******** for almost a year now. In that time I have disputed this claim with UPS multiple times. Unfortunately UPS Stores are independently owned franchises, and have nothing to do with the claims process from UPS. I have been in contact with UPS on multiple occasions trying to move this process along for Vivian. She shipped an item without putting insurance on it, making the value in the eyes of the insurance company $100. I attached the signed PSO where Vivian signed understanding the claims process among other things. I have Please let me know if you have any additional questions. When UPS Capital finally paid the check for Vivian the total they paid was $116. I wrote Vivian a check immediately and she refused it. Despite all of this I am still disputing the claim for her to try and get her $100 plus her original shipping charges. Please let me know if you have any additional guidance dealing with UPS Capital, as it is unfortunately out of my control. 

    Best, 
    Olivia


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