Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/11/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We got an estimate from Brendan to finish a room in our house on 11-29-22. He told us he'd come do the job the following week. On 12-2-22, he asked for 50% deposit ($750) to purchase supplies. He requested we Venmo the funds, and we did on that day. He said he'd send receipt, but never did. He did not show up the following week, and would not respond to any calls or texts. On 12-13-22, we contacted the business who recommended him, and that business owner asked Brendan to please contact us. Then Brendan called and apologized, saying he'd had "phone issues," but that he'd come do the job in the next week. Again, he didn't show up or call, and wouldn't return calls or texts. Another week passed, and we requested a refund via Venmo on 12-20-22. Still no response. On 1-2-23, we emailed an ultimatum - legal action if we don't get a refund. No response from him until 1-4-23. He said he would make the situation right by refunding with cash/check, but said Venmo is no longer an option. Brendan said he was out of town, but would be back 1-6-23, midday. We asked him to meet us at 3:00. He emailed and said he'd let us know what time, but wouldn't commit to 3:00. We didn't hear from him again that day, and were left hanging. The next morning we asked him to meet us that afternoon or Venmo the funds back. He again refused to Venmo, stating that he needs a signature for proof that we received funds (a screenshot of Venmo transaction would accomplish that, but he insists on drawing things out - Venmo worked for him when he needed his deposit, but now that HE needs proof, it's not an option). He said he was working all day, and would contact us when finished. Never heard from him. Told him that if he can't meet or Venmo by 8 PM, we're giving up and pursuing legal action. He replied saying he can't physically get us the money, but that he "promises he will." This ghosting and stalling behavior has been going on for weeks, and we no longer believe that he'll ever give us our refund.

  Business Response

  Date: 01/18/2023

  An agreement was made with the *******'s to finish a room in their basement with sheetrock and paint after sheetrock was installed. No time frame was agreed upon to have the job completed by. All of a sudden the week before Christmas the *******'s contacted me asking if it would be finished before Christmas as they had company coming and wanted it done as for a room to have guests stay in. Up to that point nothing had been said to me about it being done at a certain date so that was a complete surprise to me. They then contacted and harassed the person who had initially got the *******'s and I in concact with each other, although this person had nothing to do with our agreement and has no ties to Henss Construction LLC as I am 100% owner. They continually contacted said person who had nothing/wanted nothing to do with this even after being asked to stop contacting them. An invoice was made on 12/13/22 and sent to the *******'s via email (invoice was created on QuickBooks Self Employed application and copy is attached). A refund check was mailed to the *******'s in the amount of $750 and I am now stuck with all materials that were bought to do the job.

  Customer Answer

  Date: 01/18/2023

  
  
  Complaint: ********
  
  
  
  I do not accept the business's response as a resolution to my complaint because: 

  First of all, no invoice/receipt was EVER sent to us, even though we requested it multiple times. Brendan asked for our email address, we provided it, and an invoice/receipt was never received (also not in spam). 
  

  Second, no check has been received as of Jan. 18, 2023. I would be shocked if Brendan has truly mailed a check, because his response contained multiple statements that were not true.
  
  As for his comments on there being no specified timeframe, that was true at the beginning. We told Brendan we were not in a big hurry, but to let us know when he was ready to come work on our project. The timeframe came in because HE requested the $750 deposit and told us that he'd come "middle of next week" (see screenshots). That date came and went, and he completely ghosted us for TWO WEEKS. Anyone would be frustrated about that. You take our money, but then you cannot be bothered to show up or even respond to texts at all.

  Finally our ONLY OPTION was to reach out to the person who referred Brendan to us because we literally wondered if something had happened to him. Sean (referrer) was extremely apologetic, and asked Brendan to contact us. At that point, Brendan finally did call us (only because Sean got involved), and said he was having "phone issues" (which we now know is just one of multiple ways he has lied to us). He told us then that he'd come out by "the end of the week." Again, that week came and went with ZERO communication from Brendan. 

  So yes, by this point we'd been told twice that we were about to have our project worked on, so we invited guests to come see us in January because Brendan assured us he was coming. Again, this was based on a timeframe that BRENDAN GAVE TO US. We did not call him out of the blue and say "we need this room finished by Christmas." We invited guests because he promised to deliver (TWICE) in early December, and then he failed to keep his word. This was a huge inconvenience for us. 

  And as far as Sean (referrer), he texted us multiple times to ask if Brendan had contacted us yet, and he NEVER asked us to discontinue  reaching out to him. He himself texted to see if the situation had been resolved. (See screenshot.) There was absolutely NO harassment. We were very respectful to Sean, and very grateful for his concern. If Brendan could have communicated personally with us like a professional business owner, we would not have had to go that route. But Brendan continually refused to provide updates once he got our deposit. Before receiving deposit, he was perfectly capable of texting.

  I don't believe for one second that he already bought any supplies. But I'm sure, as a contractor, he'll be able to use some sheetrock for a future project. 

  Again, at this point we have not received a check in the mail, but I'll be happy to see one arrive. 

  
  
  
  Sincerely,
  
  
  
  ****** *******

• Initial Complaint

  Date:08/25/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid him for 2 doors for him to install 6 weeks ago he told me he had them an he would not return my call when I finally got him to return my call he kept telling me he was coming to install an was a no show texted him for weeks will not respond I asked to just get the doors I paid for.he said he would dropped off. Never happened an now there is no contact from him again.had someone else to install but can’t get the doors.now I will have to repurchase the doors at $5000 if I get the doors before I reordered I would call it even.but bad service