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Business Profile

Auto Repairs

RGA Tire & Auto Repair, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/17/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got into a car accident around 12:30pm on January 7th and the police department called RGA auto to pick up the vehicle, in which they are not open on Sunday I had to wait till today the 8th to call and pick it up, in which they are trying to charge me $1,075 dollars for towing it 12 minutes away and keeping it overnight because I couldn’t pick it up since they were closed, it wasn’t in the lot for more than 24 hours

    Business Response

    Date: 01/22/2024

    ********

         First off, I'm sorry that you were involved in a motor vehicle accident and am glad you're ok. Thank you for reaching out with your complaint/concern. RGA Tire and Auto Repair is closed on Sundays, however RGA Towing is available 24 hours a day per our agreement with the Police department. When you originally called Monday morning to pick up your car you were giving a price from one of our office staff which had auto populated charges from the scene that the driver had listed. This was explained to you, and we called you back shortly after the towing manager was able to look at the invoice. I have since changed that policy where no charges are explained until it has been reviewed by the manager. this being said you were charged for two days of storage and the recovery. Per our contract with the police department, storage charges are billed from 12:00am to 12:00pm. anything in that time frame is considered a "day of storage". Attached is the invoice that you received from us. Please feel free to reach out with any more questions/ concerns.

    Regards,

    ***** ******* 

RGA Tire & Auto Repair, Inc. is BBB Accredited.

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