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Business Profile

Business Consultants

Document Management Solutions Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Document Management Solutions Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Document Management Solutions Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/31/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A purchase initially made through Document Mngt Solution of New Hampshire, Telephone (603) 858-1732, on 08/22/2022, in the amount of $258.99, was immediately cancelled afterwards by emailing the Seller in-direct, minutes after, (please see attached).
      Seller has tried calling me instead of adhering to my email requesting that the original order were canceled.
      Seller has not answered 3 separate emails sent requesting same cancelation. Sellers Voicemail message left me, gives me all the reasons to suspect a foul act at play here, perhaps a fraud in the making!
      No product has been shipped me, seller has never confirmed the filling of this order, nor any shipment made to me.
      Please see that this charge is dishonored and that NO PAYMENT is made to this seller, that my account is credited back for the original fraudulent charge.
      **** * *****

      Business Response

      Date: 10/03/2022

      Order was received on August 22, with cancellation email directly after order. 
      Phone call was made to confirm cancellation in purpose due to past fraudulent scam of order cancellation. 
      After no phone call response from buyer, due diligence confirmation of buyer was completed and order was cancelled and refunded 2 days after order was placed (August 24).  Attachment provided.

      Customer Answer

      Date: 10/04/2022



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 17783893, and find that this resolution is satisfactory to me.




      Sincerely,



      **** *****

    Document Management Solutions Inc. is NOT a BBB Accredited Business.

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