Reviews

Review Details

• Review fromShandra R

  Date: 11/01/2023

  1 star

  Shandra R

  Date: 11/01/2023

  I was sold a moldy broken machine. They then charged me to fix it. A month of lost sales for me too. Now threatening to send the $641 bill to collections. *** discussed this with multiple people here and then got hung up on. I have pictures, proof, all communications. I never agreed to pay for them to fix a machine that was sold to me broken. **** is not an honest man. He pretends that he doesnt know anything. But he sure did show up fast to sell me a $16*********. DO NOT BUY FROM THEM.

  Acana Northeast Inc.

  Date: 12/18/2023

  This
  file has been passed to me for review. I can confirm that there has
  been an error in the handling of this particular account.
  
  When
  we changed our accounting system, the complete information attached
  hereto was not transferred.
  
  Having
  reviewed the matter in depth, we have come to the conclusion that the
  error is indeed to our account, and that Ms *********** account has
  been credited and there is a zero ($0) dollar balance. Our original
  paperwork did not include a reference to warranty, but the
  documentation from the leasing company which Ms ********* signed did
  indeed mention warranty. we accept and acknowledge that the service
  was provided under warranty provisions.
  
  In
  addition to the removal of all charges from her account, and by way
  of apology for the inconvenience, we are offering Ms ********* a
  flavor credit for her Wadden 24 Flavor System in the amount of $100,
  to be used at her discretion, for either parts or flavors.

  
  

  A
  copy of the text of our letter to her is included here:

  
  

  Ms ******* *********
  
  ********** ****
  ** **** **
  ********* ** *****
  
  
  Dear Ms *********:
  
  
  
  Your file has been passed to me for review.
  
  Following an in depth review of your file, I have found that an error was made in our billing department. In our defence, I would like to point out that, post-pandemic, we have undergone an extensive change of personnel, as well as a complete change of Accounting System.
  
  Nonetheless, an error was made and you were billed for service which should have been covered under the warranty provisions of the agreement you signed with the leasing company.
  
  I hereby offer an apology for our error, and assure you that your account has been corrected and that there is a zero ($0) dollar balance.
  
  In addition, by way of making up for the inconvenience you endured, I am offering you a $100 Flavor credit for your Wadden 24 Flavor System, which you may use at your discretion for either flavors or parts.
  
  I trust this will help, and I sincerely hope that you will accept our apology. We truly appreciate your business, and we will endeavor to do better in future.
  
  Best regards;
  
  --
  
  Len R*******
  
  Project Coordinator
  
  Acana Northeast Inc 
  
  Electro Freeze New England
  
  ************
  
  
  
  *** ******** ****
  ********* ** *****

• Review fromKatherine H

  Date: 07/31/2023

  1 star
  Agree! Do not do business with them. Their billing department just sends bills one a year, changing prices, double charging. I've have documentation proving this and have tried to call them for years to resolve issues. No one calls back. I've emails as well with no returns. No help to resolve. I don't normally rate any company but my worst mistake in business was buying a soft serve machine from them.