Reviews

Review Details

• Review fromWalter P

  Date: 02/24/2025

  1 star
  contains what appears to be confidential information like a phone number or account number or social security number. Remove any personal identifiable information from your review. What is the use trying to contact them???

• Review fromJohn V

  Date: 02/22/2025

  2 stars
  I just sent info at ************************** this email about their announcement to stop supporting products they've released less than 5 years ************: this is a terribly non-customer centric decision. You say on your webpage that the "vast majority" of SoClean 3 devices are 5 years old. I find that very hard to believe. I had my machine for less than 2 years. For you to abandon your customers so abruptly speaks volumes to your commitment to your customers. I hope common sense and capitalism (e.g. competition) is not kind to you.

• Review fromDan O

  Date: 02/11/2025

  1 star
  I've owned four (4) SoClean 3 machines since 12/2021.First purchase: 12/1/21 (lasted 2 months)2nd purchase: 2/7/22 (lasted 4 months)3rd purchase: 6/22/22 (lasted 18 months)4th purchase: 1/9/24 (it died today 2/11/25 lasted 13 months)Today I called my CPAP supplier to try and order my 5th machine. They told me they no longer carry SoClean machines because of the ***** that it produces damages their ************** Using the SoClean voids their warrant! Great. So there's a good chance that my CPAP's warranty is voided because I used this f~d up machine.I knew the SoClean 3 machine was poorly designed right away because to use it for the first time, you must enter in a code. Surprise! No code was included in the box. Just a note to contact SoClean for the code.There is a sequence of four buttons that must be pressed for the machine to start.Who's the brilliant design team and the brilliant executive who signed off on this stupid idea of adding in a code to operate this f~g machine. IT'S A F~G CPAP MACHINE YOU NUMB NUT. It's NOT something that should require a code to operate!Here's a brilliant idea for your upcoming SoClean 4 ********** plug the machine in, put your mask in and press the "Go" button. That's it. NO CODE.Keep It Simple St~d.Oh and another thing, drop the use of Ozone for cleaning. You're damaging YOUR CUSTOMERS CPAP's!Other companies are using UV lights.Hmmm, maybe that's a good idea.

• Review fromDarcy L

  Date: 08/09/2024

  1 star
  My so clean 3 stopped working after 16 months. Called help desk and was told I would just have to purchase another one. Granted it is 4 months out of warrantee. I do want potential buyers know that the company does not stand behind their product. After reading past reviews it is evident that so clean should be avoided.

• Review fromRoland J.

  Date: 06/24/2023

  1 star
  looks like CPAP could possibly **** you, and SoClean really will.

• Review fromHarold K

  Date: 02/06/2023

  1 star

  Harold K

  Date: 02/06/2023

  This company manufactured a product that is dangerous to its users and has been stopped by doctors because it damages C-PAP machines. They promised to replace or repair their units and over 2 years ago I filed the form. I never heard from them and my 2 units were useless and had to be thrown out. SoClean lies about their product and does not fulfill their obligations. To add insult to injury I started getting mailers advertising accessories for their unit. This company can not be trusted and should be put out of business. I am not a serial complainer and, in fact, this is the only bad reference I ever filed on any company. Buyer beware and stay clear!!!!

  SoClean, Inc.

  Date: 02/07/2023

  Thank you for contacting the opportunity to set the record straight. On June 14, 2021, Philips issued a recall notification for many of its products within its Sleep & Respiratory Care portfolio, informing patients and customers of potential health risks related to the integrity of the sound abatement foam used in these products, specifically the Philips BiPAPs, CPAPs and mechanical ventilator devices. SoClean is committed to the health and safety of sleep equipment users, supports Philips in its recall efforts, and wishes to ensure that consumers have as much information on this important action as possible. This recall is a result of a problem with the sound abatement foam Philips chose to use in specifically identified products in their Sleep and Respiratory Care portfolio. While it was suggested the foam degradation may be exacerbated by using an ozone cleaner, the majority of the products that are being recalled have no connection to an ozone cleaning device. In addition, SoClean is vigorously defending itself against the false and misleading statements made by Philips. The information concerning the lawsuit can be reviewed here: https://www.soclean.com/soclean-press-release-october-12-2021 Philips listed several potential factors that could have affected the sound abatement foam in their products, such as high heat, high humidity, and the use of ozone. A singular cause has not yet been determined. SoClean remains confident in its product and encourages users to continue the use of their SoClean machines with the appropriate sleep equipment. Philips users should resume use once Philips has resolved their foam issue.

• Review fromKen K

  Date: 10/10/2022

  1 star
  Don't waste your money on SoClean 2. It has an inherent design flaw in that the lid latch is made of cheap flimsy plastic that subject to breaking. Sure, it may not break for about 3 years, but that's 1 year beyond its 2-year warranty so you'll be left with a relatively expensive medical device that you can't use. Then SoClean will try to sell you an "out-of-warranty replacement" SoClean 2 for $149, or get you to upgrade to SoClean 3 for $348. They've supposedly made improvements to the 3, but don't waste your time and money on the SC 2. Shame on SoClean for continuing to sell the SC2 or offering such a defective device as the fix for a defective device. They know it's flawed... the Internet is filled with users sharing the same experience, but SoClean puts the burden of the "fix" on the customer in the form of buying another flawed machine or spending more on an entirely new machine. SoClean has failed to own that they've produced an inferior product.

• Review fromBrooke C

  Date: 10/07/2022

  1 star
  SoClean deleted my review so I am asking for help from the BBB I have used a CPAP for over 30 years. I wanted a machine that would clean my mask and hose and SoCleam claimed to do that. Well, it doesn't. It is not compatible with most CPAP machines They lie and tell you that it is compatible but it is not. You must purchase an adapter, which they sell but that does not work either. I called my ResMed company. They informed me if I hook the CPAP machine to the SoClean, you invalidate the warranty. Although SoClean is aware of all of this, they lie and tell you that you are wrong. As soon as I was aware of this I tried to return the machine. They refused to accept it and basically told me to 'go pound sand'. No return would be honoured. Don't waste your money and time with this company. I wish I had checked with the BBB before I purchased this piece of junk. They are thieves with no moral compass

• Review fromJohn B

  Date: 09/22/2022

  1 star
  Conclusion: SoClean is NOT interested in any dissatisfied feedback. I called Customer service. On calling, I was invited to receive a satisfaction survey immediately after the upcoming conversation with a rep. I then had a conversation concerning the return of some filters. While I was not pleased with the response, I understood their strict adherence to their policy. AFTER concluding my conversation with the rep, I did receive a phone call BUT the recorded message simply said thank you for your phone call and abruptly said, "Good bye". My experience clearly reflects the consistency of the previous SOClean reviewers.

• Review fromLinda M

  Date: 09/22/2022

  1 star
  These "cleaning" machines are a scam and not worth it. They wouldn't be worth it if they paid me to use it. Why? Mold was growing in the hose of the SoClean and was falling into the reservoir. So no amount of cleaning on our part would take care of it when it's coming from the "cleaner". They are now refusing to tell me what to do. They said it wasn't their problem and stopped trying to find a solution on what I should do. They also failed to notify us that using the cleaner with the Resmed CPAP would void our warranty on it, for two years both the medical supplier and soclean knew we shouldn't be using it and didn't bother to say one word about it.