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Business Profile

Automobile Purchasing Consultants

The Car Guys

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Automobile Purchasing Consultants.

Complaints

This profile includes complaints for The Car Guys's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Car Guys has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/27/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Attempted to purchase 15 passenger van from "The Car Guys" 147A Plaistow Rd. Plaistow, NH 03865 Bill and I sign Vehicle Purchasing Agreement 5/23/22 Deposit for $5000 Check # 5464 Agreement reads, " In the event the Consultant cannot produce the vehicle" "If Consultant cannot accomplish the agreement, the Consultant will return the deposit." 5 months have past, he sent 1 picture, with no response. I have reached out 20+ time, no response. I informed him in July, I purchased a vehicle on my own, and want my deposit back. No Response.

    • Initial Complaint

      Date:09/12/2022

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 27th, 2022 I entered into a purchasing agreement with "The Car Guys", specifically Bill P*********, and provided a $4000 deposit. The agreement was to last through August 26th, 2022, at which time if they were unable to find the vehicle for me, my deposit would be refunded. When contacted, Bill said he would call me back after labor day weekend to arrange transfer. No call from him, nor has he responded to e-mail, text or voicemail.

      Business Response

      Date: 10/12/2022

      This matter was resolved over a month ago

      Customer Answer

      Date: 10/13/2022


      Better Business Bureau:
      I have reviewed the response made by the business in reference to complaint ID 18007194, and find that this resolution is satisfactory to me.  The business issued a full refund and at this point has fulfilled their obligation to me.  Thank you to the BBB for your assistance and to the business in question for a positive and satisfactory response to the complaint.  I wish the business in question well in their future endeavors and hope that this situation does not arise for them again.

      Sincerely,

      **** *******

    The Car Guys is NOT a BBB Accredited Business.

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