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Business Profile

Landscape Contractors

3 Lakes Landscaping, LLC.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Landscape Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/12/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a new Husqvarna 120i electric chainsaw from 3 Lakes Landscaping on 11/7/2023. They gave me the wrong charger. I called them the next morning when I realized this and asked them if they could send the correct charger with a return label and I would send it back to them. Over one month later now and I have not even had a returned call from them as I have been calling ever week minus Thanksgiving week. Please help me resolve this issue. I would like to use my $280 chainsaw I've had for over a month and never used. Thank you. ******* * ***********

    Business Response

    Date: 03/27/2023

    This problem was taken care of.  We had issues with our distributor continuously sending the wrong charger.  We finally got the correct charger to him.  We have also sent him ups returning mailing with boxes for him to send us back the wrong chargers.  I hope this information helps.

    Customer Answer

    Date: 03/28/2023



    Complaint: ********



    I do not accept the business's response as a resolution to my complaint because: 

    As of today, March 28th 2023, I have not received the correct charger, nor heard from 3 Lakes Landscape as to when they shipped the correct charger. As stated, when I originally purchased the electric chainsaw I was given a charger that was incorrect.  After I filed a complaint with the BBB, they sent me the same incorrect charger. Upon receipt of the incorrect charger I called 3 Lakes Landscape and informed them. I was told that the correct charger, (although on backorder) was in fact ordered from their vendor and I should see it by mid-February. Now, encroaching on almost 5 months, I still have yet to use my saw. I also have not been sent the return labels for the two chargers I was incorrectly sold and sent.  

    Sincerely,



    ******* ***********

    Business Response

    Date: 06/20/2023

    Business considers package return a loss - they have record of sending return slips twice and have not received a the charger back from the customer. 

3 Lakes Landscaping, LLC. is NOT a BBB Accredited Business.

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