We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Carpets

Baker Valley Floors Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Carpets.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/13/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    HAD NEW FLOOR INSTALLED WITH “FLOATING PLANKS” OCT. 2021 . ABOUT MAY 2022 A SMALL ~3-4” “SEAM” PARTICLE CAME OUT UNDERNEATH OUR KITCHEN TABLE. PERHAPS ~ 2 WEEKS LATER THE BAKER VALEY FLOORS EMPLOYEE CAME OUT TO LOOK AT AND PHOTOGRAPH AREA ON FLOOR. SINCE WE DID NOT PUT A SMALL PAD UNDER THE CHAIR LEG THE WARRANTY WOULD NOT APPLY - WE WERE NEVER TOLD TO DO THIS. WE HAVE WAITED & WAITED ALL THESE MONTHS FOR THE REPAIR AND ALWAYS SOME STORY BEING GIVEN. WE WERE AWAY NOV. 10-DEC. 7 IN NC BUT OUR NEIGHBOR WAS OUR CONTACT AND BVF HAD HIS NUMBER. I JUST PHONED BVF NOW (3PM, 12/12) AND AN EMPLOYEE SAID THE OWNER TOLD HIM THEY “SENT OUT SOMEONE LAST WEEK AND THEY WERE TURNED AWAY”. THIS IS AN OUTRIGHT LIE - NOW THEY’RE “MESSING” WITH THE WRONG PERSON. WE WANT THIS REPAIR DONE NOW AND NO MORE EXCUSES NOT LIES. I HAVE ALSO CONTACTED A LAWYER.
    NOTE:
    I HAVE A RECEIPT OF 50% PAYMENT OF THE REPAIR COST FROM 8/24/2022

    Business Response

    Date: 01/12/2023

    Hello, 

    The repair in question was damaged caused by the owner and is not covered under warranty. This was explained several times. We came to the house to assess the damage. Upon assessment we created a repair plan that attempted to mitigate the costs to the customer. It was explained to the customer that our lead times for this type of repair was not know. We attempted to schedule and complete this repair twice unsuccessfully. It was clear that the customer continued to be dissatisfied with Baker Valley Floors. On December 21 the customer was issued a refund for their deposit. This check was cashed on January 11th.  This concluded any responsibility on Baker Valley Floors for the completion of the repair in question. At this time the floor continues to have a manufacturer warranty should any other warranty issues arise. 

    Sale #: ****

    Baker Valley Floors

Baker Valley Floors Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.