Reviews

Review Details

• Review fromPaul

  Date: 03/14/2024

  1 star
  Bradley y**** was contracted to repair
  Our chimneys in eliot me. It took about 5 months for him to finish at a cost of 19000 dollars. 6 months later one cap blew off in significant wind/rain storm. I called
  For him to fix it and could get no response for a few days and his vmail would
  Not accept messages. The website contact phone numner put me on permanent hold. I called another contractor who came that day and 2 weeks later and made needed repairs
  At my expense of course. The cost was 1800.00 Bradley finally did
  Call and said he would take care of it. When the new contractor did repair he noted that that neither chimney was secured with silicone nor bolts. I haven't heard from Bradley since I sent pics of his sloppy work and ask him to cover this expense. I read other BBB complaints similar to mine. DO NOT HIRE SEACOAST CHIMNEY- Bradley Y**** owner.

• Review fromKellie P.

  Date: 06/19/2023

  1 star

  Kellie P.

  Date: 06/19/2023

  This company refuses to communicate about our refund. Brad is incredibly unprofessional. He claimed they didn’t have record of our deposit payment, and when I sent proof of the payment confirmation, I get silence. This has been going on for over a year. Please don’t hire this company.

  Seacoast Chimney Corporation

  Date: 06/21/2023

  Dear ****** ****,
  
  
  
  Thank you for taking the time to provide feedback on your experience with our company. We value all customer input and strive to address any concerns promptly and effectively. However, upon reviewing your review, we couldn't find any records of a ****** **** in our system, nor have we received any payment from a customer with that name.
  
  
  
  Additionally, we have not performed any estimates in Londonderry, NH, as stated in your review. It seems there might be some confusion or a case of mistaken identity. We apologize for any inconvenience caused, but we genuinely have no record of being contacted by you before.
  
  
  
  If you believe there is a payment owed to you or wish to discuss the matter further, we kindly request that you contact our customer service team at ***********. Please ensure to provide the name that was originally used during your interaction with us, or any other relevant information to help us locate your account.
  
  
  
  We are committed to resolving any issues and addressing customer concerns in a fair and satisfactory manner. We appreciate your understanding and look forward to the opportunity to assist you further.
  
  
  
  Best regards,
  
  
  
  Bradley Y****

  
  

   

• Review fromRick L

  Date: 04/12/2023

  1 star

  Rick L

  Date: 04/12/2023

  Brad is a liar and scam artist. He takes advantage of those that are very nice. I really do not have one good thing to say. He completely screwed is, almost had our house burned down and could care less. Very scary business.

  Seacoast Chimney Corporation

  Date: 06/21/2023

  Dear ****,
  
  
  
  We appreciate your feedback regarding the services we provided to you. We understand that you are dissatisfied with your experience, but we would like to address some of the points you raised.
  
  
  
  Firstly, we want to clarify that we take pride in the quality of our work and have served numerous customers satisfactorily over the years. We believe our track record speaks for itself. While we acknowledge the presence of smoke in your house, it is important to note that your house did not catch fire, contrary to your dramatic description. We have not received any reports or claims of fire damage from your property.
  
  
  
  The smoke issue you experienced was caused by a faulty damper, which was not within our control. However, we take responsibility for promptly addressing the problem by providing you with free emergency service to fix it. Our intention was to resolve the issue as quickly as possible, ensuring your safety and comfort.
  
  
  
  Moreover, we went the extra mile to fulfill your request for a new stove. However, there was a delay in the delivery process, which was beyond our control. We apologize for any inconvenience this may have caused you. Nevertheless, it is important to note that our team was actively working on your request and doing our best to ensure a timely resolution.
  
  
  
  Unfortunately, we understand that you decided to terminate our services due to the frustration caused by the delay. While we respect your decision, we would like to emphasize that we value our customers and strive to provide excellent service to each and every one of them. However, we do not appreciate false accusations or slanderous statements being made about our company and its owner.
  
  
  
  We are sorry that we were unable to meet your expectations fully, and we regret any inconvenience you may have experienced. If you have any further concerns or would like to discuss this matter in more detail, we encourage you to reach out to us directly. We always aim to improve and learn from our customers' feedback.
  
  
  
  Thank you for your understanding.
  
  
  
  Sincerely,
  
  Seacoast Chimney Corporation

• Review fromChad S

  Date: 01/14/2023

  1 star

  Chad S

  Date: 01/14/2023

  Do not hire this company , only did 50% of a job hired to do , will not send me my refund check

  Seacoast Chimney Corporation

  Date: 06/21/2023

  Dear ****,
  
  
  
  Thank you for taking the time to share your feedback with us on BBB. We understand your concerns regarding the completion of the work and would like to address them.
  
  
  
  Firstly, we apologize for any inconvenience caused by the rain delay that prevented us from completing the project within your desired timeframe. As we mentioned during our initial discussions, scheduling is highly dependent on weather conditions, and unfortunately, this factor was beyond our control. We regret any miscommunication that may have occurred regarding the deadline, as we were unaware of any specific timeframe that was crucial to you.
  
  
  
  We appreciate your acknowledgement that you were happy with the work we had completed thus far. We always strive to deliver high-quality results, and it's encouraging to know that you were satisfied with the progress made up until the rain delay.
  
  
  
  Regarding the financial aspect, we have a standard policy of requesting a 50% upfront payment before commencing any project. This policy ensures that both parties have a mutual commitment to the work. As agreed upon, we completed half of the job, which corresponds to the 50% payment we had received. Therefore, according to our understanding, there is no outstanding payment owed from either side.
  
  
  
  We understand your disappointment with the situation and regret that we were unable to return to the job after the rain delay. Our intention is always to fulfill our commitments and complete projects to the satisfaction of our clients. We would appreciate the opportunity to discuss this matter further and find a suitable resolution. Please feel free to contact us directly, and we will do our best to address your concerns.
  
  
  
  Thank you for bringing this to our attention, and we hope to resolve this matter in a way that is satisfactory to both parties.
  
  
  
  Best regards,
  
  
  
  Seacoast Chimney Corporation

• Review fromOakley B

  Date: 01/10/2023

  5 stars
  I had an excellent experience with Seacoast Chimney, when the team arrived, I was supper impressed with how well they managed the work area. I was very nervous with people working inside my home. I am now enjoying a great new wood stove! Thanks Brad!

• Review fromRobert S

  Date: 12/23/2022

  1 star

  Robert S

  Date: 12/23/2022

  Seacoast Chimney is sadly a very unprofessional service. They install chimney liners upside down, put dampers in wrong so smoke pours back into your house, they pour concrete on your roof in freezing weather conditions with no accelerant to help prevent freezing, instead of getting a longer liner for the chimney they attempt to incorrectly and unsafely "splice" two liners together. Reaching Bradley is a nightmare due to his voicemail box being full. They are 3 times more expensive than every other company and provide less the satisfactory work. I would not recommend using them in fact run.

  Seacoast Chimney Corporation

  Date: 06/21/2023

  Dear ******,
  
  
  
  We appreciate your feedback and take all reviews seriously, even when they come from former employees. However, we believe it is important to address some inaccuracies and clarify the situation for our valued customers.
  
  
  
  Firstly, we regret to hear that you did not enjoy your time working with Seacoast Chimney. We strive to provide a positive work environment for all employees and ensure their satisfaction. It's unfortunate that we were unable to meet your expectations in this regard.
  
  
  
  Regarding your assertion that you have been writing negative reviews using your name and others, we find such behavior highly unprofessional and potentially illegal. Impersonating others and deliberately posting false information undermines the credibility of online platforms and can have serious consequences. We strongly urge you to reconsider such actions and focus on constructive ways to express your concerns.
  
  
  
  Furthermore, it is important to address your claim about your imminent termination due to lack of craftsmanship. We pride ourselves on delivering high-quality chimney services to our customers, and we hold all our employees to a standard of excellence. Any performance-related decisions are made after careful consideration and evaluation of the situation. We are committed to maintaining the trust and satisfaction of our customers, and we expect all team members to uphold our standards.
  
  
  
  We encourage you to reach out to our management team directly if you have any specific concerns about your employment experience or believe there may have been a misunderstanding. Constructive feedback is always welcome, and we are open to addressing any legitimate issues you may have.
  
  
  
  Thank you for bringing your concerns to our attention. We wish you the best in your future endeavors.
  
  
  
  Sincerely,
  
  Seacoast Chimney Management