Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a paper on 5-29-24 and paid extra to have it delivered within 24 hours. I received the initial paper requesting my approval; this paper had spelling errors and inconsistencies that pointed directly to AI usage. I ran the paper through 5 different AI detectors, and each reported high levels of AI usage. Extremely poor paper delivered with issues like a sentence starting with His instead of the correct word This. (This is the actual sentence that Speedypaper used: His essay argues that while technology has significantly enhanced various aspects of our lives, it also poses substantial challenges that society must address.)After days of revisions in which several revisions were sent some revisions, only a few words were changed in a 4-5 paper essay. Each version was worse than the original, I missed my deadline. Also, my 24-hour deadline was changed secretly by Speedypaper as they made revisions so that, in the end, they could claim they made the deadline. That is fraud. Finally requesting a refund, I was offered cheaper prices for future services, which I declined. They gave me a 20 % discount, which I have since disputed with my credit card company for a full refund. Speedypaper uses chatbots to do everything.

  Business Response

  Date: 08/14/2024

  The notification about this claim was missed among other spam emails. We would be more than glad to find it earlier and explain the situation. 
  As we see, the claim was submitted on 07/21/2024. However, a satisfactory solution that corresponds to our Policy was provided on 07/22/2024. And the case was resolved successfully. You can confirm it with *******************************.

• Initial Complaint

  Date:04/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a service that wasnt provided then was ask for more money after I requested a refund.

  Customer Answer

  Date: 04/29/2024

  I submitted the instructions before my purchase and was given a price of $28.80 in which I paid but then later they requested more money which I refused and I then requested a refund that I never received. I completed my the instructions myself and resent it to the merchant and they still didnt try to accommodate me with the error that they claimed happened on their end. I expressed my concerns and was not able to resolve this issue.

  Business Response

  Date: 04/30/2024

  I hope this message finds you well. We are writing to provide clarity regarding Order #*******.
  
  During the course of the order completion, we received new instructions, which necessitated additional work from our writer. As per our terms of service, any additional work beyond the initially agreed scope is subject to supplementary compensation. Therefore, we issued a request for additional payment to fairly compensate the writer for the extra effort expended.
  
  We tried to find the best possible solution for the client via communication. However, we did not receive any specific reply. 
  
  Furthermore, we have to mention the issue of threats that have been conveyed from the client's side. While we understand that discrepancies can arise during the course of a project, it is imperative to maintain a professional and respectful dialogue. 
  
  We are pleased to inform you that the client received compensation according to our Money Back Guarantee. The client can find the confirmation in the email. 
  
  It is important to emphasize that we uphold the principles of professionalism and mutual respect in all our interactions. We do not condone nor tolerate any form of coercion or intimidation in our collaborative processes. Our aim is to ****** a conducive environment where both parties can engage in productive cooperation.
  
  Thank you for your attention to this matter.

• Initial Complaint

  Date:01/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a 12 page master’s degree level paper which was to be due on Saturday December 30th. I sent the paper for revision 5 times and the writer did not make changes to the paper. I provided the rubric, case scenario, and example paper and they did not follow instructions. The writing was not of a master’s degree level as indicated when I requested the paper. I cannot use this paper as it does not meet the needs of the rubric. Their website states a full refund is not satisfied. I reached out to customer support and they are only offering me 50% of the cost as a refund.

  Business Response

  Date: 01/14/2024

  Thank you for contacting us. May we ask ******** ****** to provide the order number? 

• Initial Complaint

  Date:12/18/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $26.40 order # ******* on 12/09/23 for a service that wasn’t what I requested which was a paper and in result I wasn’t granted a refund. I called and emailed my complaints and requested my money back I wasn’t provided the service I inquired about and this isn’t the only issue on 12/8/23 I paid $46.00 on order #******* and the paper wasn’t suitable and I requested a refund by email and by calling customer service in which I spoke with a manager who ask me if they could redo it and I stated no because it was pass due.
  I spent on
  12/09/23 $46.00 Order # *******
  12/09/23 $69.00 Order # *******
  12/09/23 $34.50 Order # *******

  Business Response

  Date: 12/19/2023

  We are always open to discussing any issues, as customer satisfaction is important to us. Please accept our deepest apologies for any inconvenience caused.
  
  Order #******* 
  The order was not approved. The manager contacted the client to discuss the compensation, but unfortunately, we did not receive a specific reply. As a result, a full refund was issued. The client was sent an email and a message on the order page regarding this result. 
  
  Orders #*******, #*******, #*******, #*******
  These orders were approved and used by the client for personal purposes. According to our Policy, with which the client agrees by placing the order: "Once the order is approved, it gives you access to an editable and printable version of the paper, and you are not able to ask for any refund. By pressing the "Approve" button or asking to approve it for you, you confirm that you are satisfied with the quality of the product and have no complaints about the writer's work." - *******************************************
  
  As we see, the client was dissatisfied with Orders #******* and #*******. The Managers got in contact with the client to find a suitable solution in accordance with our Policies, but the final response was not received as well.  
  
  We are still glad to help the client and provide solutions to their requests. 

  Customer Answer

  Date: 12/19/2023

  I’ve reply to every email. The company is having different managers email me and I’m replying. I paid for a service and speedy paper was contacted and I didn’t approve of the work and they refuses to refund me but offered to give me 30% back of my money and now it’s 50% from the email I received this morning. I deserve to have all of my refunds due to me spending over $200.00 

  Business Response

  Date: 12/23/2023

  The case specified in the complaint was resolved with the client. 

  Customer Answer

  Date: 12/27/2023

  Speedy paper has refunded me. Thank you for your assistance.

  Customer Answer

  Date: 12/28/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 21013589, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  ****** **

• Initial Complaint

  Date:10/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/1/2022 I paid $86.79 for a two page college level paper to be written within 6hrs. I provided all necessary information and specifications on how to write the paper and what was to be included in the paper. When I received and reviewed the paper the next day (10/02/2022) the grammar was so poor it was below even high school level. I did not accept the paper and sent it for a revision. It came back still missing parts that I specified needed added and still had major grammatical errors. The second revision was received on 10/03/2022, On 10/05/2022 I begin the argument with the company about giving them another chance to rewrite it, I explain many times it’s been 4 days since the order and I cannot wait 12hrs for someone to rewrite it again. They proceed to hire someone else to rewrite it and then it still has issues. I never approved a final version of the paper. They are claiming policy prevents them from giving a refund, but out of the goodness of her heart she’d give me 40% even though I cannot find any policy stating that. The policy I found says it is decided on on a case by case basis.
  
  So I paid almost $90 for a college level paper to be done in under a day and I did not receive a paper of the level I was promised, nor was it within the time limit I paid for. I would like a full refund for wasting almost two weeks of my time and never delivering what they promised.
  They also have taken forever with the communication process and claim I cannot speak to anyone other than “Ellen” the dispute manager.

  Business Response

  Date: 10/25/2022

  An issue with the order was resolved. The case was closed. The full refund was issued on October 16.