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Business Profile

Education

Sylvan Learning, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/21/23 we purchased ***************************************** the amount of $2,895.00 from Sylvan Learning of **********. We used 4 hours of instruction and on 1/28/24, we had to take a break from Sylvan instruction. Unfortunately, when we tried to reschedule for summer instruction, the center was extremely difficult to communicate with, they were unresponsive with large gaps in time for communication. On 7/11/24, after no success in getting on the summer schedule, we requested a refund of our remaining 44 hours of instruction. ****** *****, Director of *************** Success, submitted this refund to Executive Director/Co-Owner *** **** and his wife on 7/11/24, and again on 8/9/24. After apologies from ****** for the delay and no response from ***, I attempted numerous calls and texts to *** beginning on 9/9/24, and he finally called me on 10/22/24. *** informed me he would be refunding me via credit card that same day and if the credit card refund did not go through, he would send a check the next day on 9/23/24. The expected amount of the unused 44 hours is $2,627. I have yet to receive the refund and since this date, *** has become unresponsive to me in both center voice messages, center texts, and texts to his personal cell phone that he provided me with at **************?.

    Customer Answer

    Date: 11/29/2024

    I have not heard from the business in response to my complaint.

Sylvan Learning, LLC is NOT a BBB Accredited Business.

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