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Business Profile

Internal Medicine

Appledore Medical Group - Portsmouth Internal Medicine Associates

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint type

  • Initial Complaint

    Date:11/06/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Office saw me as a patient and accepted my insurance at check in and then informed me at the end of the appointment that they do not accept my insurance. I would like them to cancel the outstanding debt as they never should have seen me at all.

    History and relevant dates:

    On January 7, 2023 I visited the office of Portsmouth Internal Medicine, an office where I was a previous patient. I presented my insurance card and was given an appointment for an annual physical to establish a Primary Care Physician.

    On June 14, 2023 I presented my insurance upon check in a the appointment and nobody indicated that there was any issue. I had my appointment and upon check out the woman in the office informed me that they do not take my insurance. When I pointed to the woman who checked me in I was informed that she was "new and didn't know what she was doing."

    On Sept 5, 2023 After receiving a bill for $309.25, I called the office and was referred to the billing department. I spoke with C******* who referred me to L*****, a billing specialist. She agreed that I never should have been seen as a patient. She indicated that what she was able to do was to refer the claim back to the office and they should re-evaluate. She told me that I should receive a revised statement within 30 days. I received a statement in mid Otober for the same amount due. Nothing has changed.

    As I was not informed in January nor when I appeared for my June appointment that they do not take my insurance, I should not be charged for this appointment. I ended up having to start the process of finding a new Primary Care Provider again. This was a big waste of my time and effort.

    Please confirm that the debt has been zeroed out.

Appledore Medical Group - Portsmouth Internal Medicine Associates is NOT a BBB Accredited Business.

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