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Business Profile

Construction

R H Flooring and Remodeling LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/28/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contracted ***************** Flooring to do a modification to our first floor bathroom for my Disabled Husband. Gave a deposit of $4450.00 (50% of quote) to begin work 2/19/2024. Contractor contacted me the Friday before work was to begin and told me he was injured and could not complete the work but would return my deposit. I gave the contractor a few weeks and still have not received my deposit. I asked the contractor why my deposit was not in an escrow account and he told me he used it to run the business and pay his help.

    Business Response

    Date: 04/05/2024

    I injured myself at work, doing work I should not have been doing, because my employee didn't show up for work. I reached out to customer and explained my situation, and have stayed in contact with her regularly. I'm trying to get back to work now. She is on my mind everyday!! This has never happened before and will never happen again. As soon as I get back to work, I will return her deposit with interest. Truly a nightmare for my customer and me. And I'm truly sorry!!

    ****

    Customer Answer

    Date: 04/10/2024


    Complaint: ********

    I do not accept the business's response as a resolution to my complaint because: See attached email - I am not satisfied with the response for 2 reasons: 1) In ******* response he does not state WHEN he will return my deposit, only that he will pay it back with interest, I am not interested in interest. 2) In ****'s email to me in February, he said he was relocating to ******** in ****** It's ****** If he is indeed in ******** now, it will make it more difficult to retrieve my deposit.

    I have already lost a contractor due to the fact that I did not have my deposit returned to retain the contractor. I have another contractor that I want to retain and I need my money to place a deposit.

    IF BBB does not want to pursue further, I intend to bring it to small claims court.

    Sincerely,

    ***************

R H Flooring and Remodeling LLC is NOT a BBB Accredited Business.

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