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Business Profile

Cleaning Services

Dirty Dawgs Cleaning

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cleaning Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/18/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    booked an appointment with this company and scheduled for 12/2/24. They made me give them a deposit of $160. They said they don't give a specific time and I understood that. I texted to check on arrival time late morning that day and was told, "sorry I was on vacation, my mistake, is Wednesday ok?" The problem is that I was having a visitor from out of the country and that's the day they were arriving so not only would it have been to late for what I needed, but I had to go to the airport anyway.When I said I couldn't do that day, they offered Tuesday. I couldn't do that day either and asked for a refund. I was told, "we don't do refunds," and all of a sudden they had time available that Monday afternoon. I had already gone in to work though because earlier they said they couldn't make it. So not only did I pay a deposit, but I also stayed home from work.I asked for an exception to the refund policy given the circumstances and they agreed. I thought that was great, but long story short, I still haven't received that money back and it's been a month and a half. They've also stopped responding to my texts after promising multiple times that the refund would be "in a few days."

    Customer Answer

    Date: 02/03/2025

    Just to answer your questions. No, I have not heard from the company and the issue is therefore also not resolved

Dirty Dawgs Cleaning is NOT a BBB Accredited Business.

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