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Business Profile

General Contractor

The Go2Guys

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/25/24, I hired **** ******* (dba "The Go2Guys") to perform general contracting work at my house, as agreed upon in the attached invoice. It included insulating the attic and fixing/adding plywood that was missing and/or needed replacing. He quoted that portion of this work project at $2,975.00.The Go2Guys began work the week of 7/29/24. Work was completed on 8/2/24. When I got back home on August 2, 2024, I emailed *** ******* that the painting in the kitchen corner wall where a hole had been patched was the wrong color, and just left that way (see photo), and that the kitchen ceiling was not completed around the edges & light fixtures (see photos). For the $575 that was charged for this portion of the work, Mr. ******* returned the next week to correct this sloppiness. There was also a crack in the bedroom ceiling over the attic (see photo), like something almost dropped through it - or someone almost stepped through it, from the attic. On September 21, 2024, I went up to the attic to see about the crack and was appalled that plywood had NOT been installed, but rather the few random pieces that I already had up there were pulled over to the sides to HIDE areas along the sides and spots in the middle of the attic - that were NOT INSULATED. See the photos.I emailed Mr. ******* attic photos on 9/21/24. He admitted this was unacceptable and that he didn't go into the attic to confirm the work was done (see his text). He offered to send someone out on Thurs 10/3, but I needed everything done at the house by October 1st. Hence why I started this whole project in the summer. He has since ignored my email attempts to resolve this matter.I request a refund of $2,975.00 from The Go2Guys for the attic portion of this project work which Mr ******* agreed on 9/21/24 was NOT completed as we initially agreed upon (see his text), plus $575 for the damage done to the bedroom ceiling by his employee in the attic, which will now require repair and repainting.

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