We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Funeral Related Services

Goundrey Funeral Home

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Funeral Related Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/12/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear BBB On 6/20/24, I gave a payment of $2,600 to ******************************* of Goundrey / ******** Funeral Home for my Mother's ashes. Approximately a week later, after purchasing an Urn, I contacted ******************* for a pick up date only to be told I wasn't entitled to the ashes and they would be given to her recent husband. I immediately requested a refund from ******************* and was rudely denied. The money I used was from my personal funds and not from the ************** Policy or Estate. I was under no obligation to pay for the ashes and if another party wanted them they should've paid or waited for the funds to be released. I live on state service and this transaction will practically deplete my bank account. I've tried contacting ******************* and company several times with no response. i reaching out to your office in hope we can resolve this issue and a full refund will be granted.Sincerely;*************************

    Business Response

    Date: 07/16/2024

    We have already responded at length to this complaint. This is the same person posting the same complaint a second time. He stopped payment from his credit card company. We responded to the credit card company stating that we are not contesting them pulling back the funds, as another family member came forward and payed for the services for ******************* once they found out what her son did.  I presume that he has not received a refund from the credit dard companh yet and is posting this complaint a second time, in the hopes that the BBB will somehow help to expedite that process, which the funeral home has absolutely nothing to do with?

    Respectfully,

    ********************************

Goundrey Funeral Home is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.