We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Gourmet Store

Original Gourmet Food Company, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gourmet Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/27/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction was: Wednesday, February 5, 2025 at 05:34:00 PM EST The amount of money I paid: $156.00 What the business committed to provide you/me: Worlds Best, Gourmet Lollipop's What the nature of the dispute is: They advertise "Worlds Best, Gourmet Lollipop's" on their about us page, but what they send you is just a sugar ball on a stick, their so called Worlds Best Gourmet Lollipop's have no taste at all, they are just a ball of sugar without any flavor to them. That is consider False Advertisement, and misleading to a product that they do not sale/have.Has the business tried to resolve/dispute the problem: I have contacted the business thru email (only way they have listed on their web site), I have sent them emails with my issue, they responded saying that they wanted me to send them a picture, I responded back to them telling them it is not about how the item looks it is about how the item has no taste except for just plain pure sugar. (Explain to me how you can send a picture of their product having no taste at all and only taste like pure sugar) They responded back and said that this: (copy and paste of their response) We do apologize, we will forward this to the right department and get back to you. That message was sent to me on 2/14/2025 today is 2/27/2025 and they have not responded back as of yet, I have even tried to contact them several other times and no reply still. If the issue Involves advertising, when and where the ad was seen or heard: They advertise Worlds Best" web address is here: ******************************* I have all the emails I sent to them and their response/reply's if needed

    Business Response

    Date: 03/04/2025

    Hello,

    I have reached out the customer. We have remedy the issue with new product and a refund. However, we have looked at their complaint and believe that our product tastes wonderful.

    Thank you. **** *******

    Customer Answer

    Date: 03/04/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I believe they will hold up their end of the agreement, and I will be keeping a eye on my bank account for the refund.

    Sincerely,

    ******* ********

Original Gourmet Food Company, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.