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Business Profile

Motorcycle Supplies

Cycles Etc of Salem

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motorcycle Supplies.

Complaints

This profile includes complaints for Cycles Etc of Salem's headquarters and its corporate-owned locations. To view all corporate locations, see

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Cycles Etc of Salem has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/11/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Transaction was September 23, 2023. I bought a bike that I was told was "far better than what I was riding now and is lighter." Which BOTH are actual lies. The old bike a Gary Fisher Joshua X1 is 28lbs and the Trek Farley 7 is 37lbs. This bike is also unpredictable, impossible to control and significantly heavier, to the point it has caused a back injury! I am now seeing a Dr. for the back injury and have been unable to do much of anything since getting this bike because riding it is impossible. It does what it wants and puts me in danger when it does. This is NOT better than my last bike at all. I had my last bike for 25 years and it is far better than this piece of junk! To the point I am trying to sell it but would prefer this shop do the right thing and take this bike back with a full refund of my purchase price, $2300. I do not wish anything more nor anything less. I feel this is what is right and ethical based on the situation.

    Cycles Etc of Salem is NOT a BBB Accredited Business.

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