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Business Profile

Toys

Josh's Toys and Games

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Toys.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/02/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On aug 18, I ordered a bunch of ******* and **** placemats and various other toys totaling $55.90. On Aug 24, they replied that they didnt have one of the placemats in stock and asked if I would like another mat or product instead. I replied on Aug 25, that I would like another placemat. However, I was charged $51.91 on Aug 25. Whatever not receiving one placemat it is not a big deal; however, I have yet to receive a shipping confirmation and it is Oct 2. My order status is still confirmed but in process. I have replied to ************************************ every 2 weeks to ask about the status but have received no reply. Not sure what else to do.

    Customer Answer

    Date: 10/12/2024

    I have also continued to reach out to the company and have yet to receive a reply. 

  • Initial Complaint

    Date:05/22/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have placed an order Josh's Toys and Games online store for $249.99 order number ******** on 4/25/23. It was supposed to be mailed to store within 4-10 business days. I have emailed customer service multiple times about the status of my order without getting a single reply. I have called Nashua, NH store(that's where the items needs to be delivered) and expressed my concern. The staff was very friendly and called/emailed Josh, however the owner if the store has not once called or emailed me. I have not received the item still. I would like to know where my order is. It is a horrible way to run a business. They can't just take your money and ignore any communication. My son still wants his toy, so I would like to receive what I paid for asap. Thank you, ***** ***********

  • Initial Complaint

    Date:01/03/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In August 2022, I contacted Josh’s Toys & Games in order to purchase a gift certificate for in-store use. I was assured that the gift certificate could be used in-store and completed the purchase of a $50 gift certificate. I brought my daughter to the Mall of New Hampshire location on her birthday to spend the gift certificate and was told at that time that they could not process gift certificates purchased online for in-store purchases. I spent 20-minutes working with the kind cashier trying to find a workaround during which time the store’s owner, Josh, was contacted and declined to support in-store use of the gift certificate. A few months passed and I decided to use the gift certificate for an online purchase (order # ********) on 12/4/22 where I bought $65.95 worth of merchandise, using up the gift certificate and paying the difference. The shipping estimate was 4-10 days. I did not receive any updates or the order which included holiday gifts. I contacted the Mall of New Hampshire location by phone on 12/26/22 as there are no phone numbers included on the website. The clerk took my order information and stated they would pass it along to management request follow-up. I did not receive any return contact for several more days and then submitted a contact request on the website explaining my concerns and request. I have received no response or acknowledgment of receipt of my contact concern as of 12/31/22. At this point, I consider this transaction to be fraudulent and want a full of refund of $65.95. I also want to prevent future customers from being defrauded by this business.

Josh's Toys and Games is NOT a BBB Accredited Business.

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