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Business Profile

Clothing

Big Frog Custom T-Shirts and More of the Seacoast

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/17/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered and paid for merchandise on 6/14/24 for $454.10. We never received any merchandise. We have repeatedly requested a refund within 10 minutes after the order was placed and **** the owner has not provided it.

    Business Response

    Date: 03/17/2025

    ***** ***** placed a custom t-shirt order on 6/14/2024 at 11:57 AM.  He then sent and e-mail on 6/17/2024 asking to change the order.  We informed him that changes cannot be made to orders, as this is custom work, but we are willing to offer him new items.  He wanted to change his order from short sleeve shirts to long sleeve shirts, and the items he ordered were already at the store and ready for print.  ***** ***** was given a proof of his order on 6/26/2024 for him to approve.  The proof is attached.  He was notified on 7/1/2024 and 7/15/2024 to review his proof and respond, and we got not response.  We are unable to produce his custom garments without his written approval.  Big Frog Custom T-shirts is willing to produce his original order if he wishes.  Since ***** ***** waited so long, these items are unable to be returned as they need to be returned within 30 days to the distributor.  

    Customer Answer

    Date: 03/18/2025

    He is a liar.  The order as I originally stated was canceled within 10 minutes of when it was placed by phone.  He refused to cancel it and refund my money.  I am entitled to a refund in full.  

    Business Response

    Date: 03/20/2025

    The order was placed and was not canceled.  If we did refund the order, Mr. ***** would have paperwork that would back his claim.  Mr. ***** was unresponsive to our many requests to approve his artwork for his custom order.  Big Frog has gone above and beyond to accommodate Mr. ***** and he has refused to help us move the order along.

    Customer Answer

    Date: 03/23/2025

    It is clear by his response that he is lying and has clearly admitted that he has never delivered any items and that I am due a refund in full now!

    Business Response

    Date: 03/31/2025

    We have the items that the customer ordered and we are waiting for approval of his proof.  We are unable to return the items, as he has waited several months to address this order.  We can sell him them decorated or blank, but they are unable to be returned at this time.  We have been professional and thorough with ******* order and he has not been compliant with the process.  We are unable to move forward with the order until he responds to our proof.  

    Customer Answer

    Date: 04/01/2025

     
    Complaint: 23056745

    I do not accept the business's response as a resolution to my complaint because: [You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]  All I want is a refund in full, which I am entitled to.  He is a liar & a thief.  I have complained to him multiple times in person and by phone.

    Sincerely,

    ***** *****

Big Frog Custom T-Shirts and More of the Seacoast is NOT a BBB Accredited Business.

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