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Business Profile

Mobile Phone Service

Xfinity Store by Comcast Branded Partner

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Phone Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/26/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two black apple 14 pro on 1/17/2023 in store. At that time I transferred two lines over from two other carriers. The clerk on site highly recommended that I get two additional lines and guaranteed a $200 Visa gift card after 4 months of use with each line. So at the end of May I should have received both gift cards, but did not. I have since asked several times for information through the official xfinity website and the response I got was that I should have gotten these gift cards, but that I needed to go to the site (any xfinity store) to get them. But when I traveled to the store, the staff again told me there was nothing they could do. The question I am complaining about is how can I get the gift cards I was supposed to get? As I was building my complaint xfinity's website crashed and I was unable to access my account information, but was able to find my account information through my cell phone number. Please help me to solve this problem!

Xfinity Store by Comcast Branded Partner is NOT a BBB Accredited Business.

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