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Business Profile

Hearing Tests

Miracle-Ear Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hearing Tests.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/26/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The date of the transaction was January 10, 2024.
    I put down 1,500$ for a downpayment for my husband's hearing aids after the initial visit.
    The business was Miracle-Ear in Somersworth, NH.. The business sent us his hearing aids about 2 weeks after the initial visit to Miracle-Ear. We did return for several consults before he died. His death was the result of a broken hip that happened on February 13, 2024
    Nature of my dispute: My husband died on February 24, 2024. The company promises a 30-day money-back guarantee. I did return the hearing aides and he assured me that I would get a full return. He stated this many times in person, and emails. to date, I have not received this downpayment.

  • Initial Complaint

    Date:08/11/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2-10-2017 a pair of Solution 1 CIC 5400 hearing aides were purchased from the Miracle Ear company mentioned in this complaint. There was an issue with the product and they were sent back to the company for repair. When they were returned to the center they did not fit correctly and had to have several adjustments until I was finally told they were no good and I needed a new pair. During that time the initial technician Michael Flaherty had left the office and it was being manned by guest technicians from other centers filling in. They are the ones who advised me I needed to get a new pair of hearing aids. The new pair of Meenergy 2 RIC R BTE RITC Digital aides were purchased on 3-14-2022. For several months I went to the Miracle Ear Center, at least twice each month, complaining that I was unable to hear with them. I was advised each time that they "will get it working, you'll be happy with them in a few days". In the first 30 days that I was unable to hear with them there was no refund offered, I the first year of purchase there was no mention of replacement only false words that they would get them "fixed", and I would be happy. After getting nowhere with the fill in technicians I learned that the center had retained a permanent technician and I made an appointment for June 19, 2023. Michael B*** has tried unsuccessfully to correct my hearing with the present hearing aids with multiple adjustments. He called his supervisor in my presence but was told it is past the year date for "doing anything" about the hearing aids. At present I have spent a total of $12,730. I have gone at least monthly to the Somersworth hearing center and have had to take family members with me getting them out of work to attend. I requested my records twice so I could tell just how many times I had gone to them, but these were refused. I also asked for a phone call from the Supervisor Elio but no call has been received. I am 92 and my family has had to assist me with this problem.

    Business Response

    Date: 08/15/2023

    We will exchange the current aids for a new set of aids similar to the pervious set of aids at no cost

    Customer Answer

    Date: 08/15/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ******** *******

Miracle-Ear Center is NOT a BBB Accredited Business.

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