Reviews

Review Details

• Review fromS. c.

  Date: 11/26/2024

  1 star

  S. c.

  Date: 11/26/2024

  DON'T DO IT! **** replaced our old furnace and air intake/exhaust pipes 4-5 years ago... well since there we have had NOTHING BUT PROBLEMS! He never pulled a permit! The city was after us to get the permit in and after months of begging, **** finally submitted the permit; however, it took so long that the code changed and then he had to re-do the exhaust pipe with polypropylene so it turned into another whole project. I wouldn't just be complaining now years later, but since then, we've had numerous problems with our heat not working. We had two other **** companies tell us that the unit **** installed is actually not sized correctly. It is too big for what we need, so the furnace kept overheating and shutting down. Another **** company turned down the gas pressure to help with this and that worked (hundreds of dollars later). The unit is also not positioned correctly, so water/condensation keeps getting into the heat exchange causing us to yet again be without heat right now (hence why I'm just writing this review now). The air intake and exhaust pipes are also poorly slanted according to what other HVAC companies are telling us (in addition to the pipes on the outside of the house not being far enough apart to not blow the exhaust in the intake). Now, after only 4-5 years, we need another new furnace that is the correct size for our house because we can't keep trying to patch things and not know if we are not going to have heat some days. So, we are now going to be out thousands of dollars because of this. **** isn't a bad guy and was easy to talk to when he was responsive, but we feel taken advantage of. He also said in the end with all the stress we went through with the permit and the city that he would send a ********** gift card in the mail to compensate for everything....but we never never got it.

  North Shore Home Energy LLC

  Date: 11/28/2024

  Sorry that after 5 years you are unhappy with your purchase. This is the first communication with you in 4 years. Next time try reaching out and asking for help before writing reviews on something that sounds like issues due to lack of maintenance. We have fully honored any warranty that is ever called or filed. It is not our fault if you don't communicate with us.

  S. c.

  Date: 12/03/2024

  Theres a reason why you have to contact you regarding it. Nothing about the furnace is correct. Its the wrong size. Theres too many elbows. The piping is the wrong size. It should be a sweeping 90 outside. Its just a 90. The list goes on. I didnt want to ask you to come look at it cause I didnt want you to touch it again to make matters worse. Every time I try to call you when we were in contact the phone went straight to voicemail. I would not hear from you for days / weeks.