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Business Profile

Building Contractors

Phoenix Contracting, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Building Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/30/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We contracted Phoenix Contracting, Inc to build a swimming pool as described on the attachment in our backyard. We made our deposit per the contract. "(NOTE: If the contact is cancelled for any reason there will be $350. Minimum charge)"-the company stopped responding and then refunded our contract absent the $350. They performed NO work. They did this to other people as well. They cannot reasonably expect their default to the contract and not performing work authorizes them to keep $350. The action is fraudulent and if contractually enforceable then any company could offer a service default intentionally and make $350 for no services given. A full refund of the $350 is what is being requested.

    Business Response

    Date: 09/18/2023

    **** ******** signed a contract and provided a $2,450 deposit. The contract clearly stated that if the contract is cancelled for any reason, there will be a $350 minimum charge. That $350 covered the cost of time for 2 people and fuel for the site visit. I had returned deposits to more than 6 customers during the course of the year due to health issues. In all cases, the $350 was withheld as site visits were performed and considered work time.

Phoenix Contracting, Inc. is NOT a BBB Accredited Business.

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