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Business Profile

Pottery

Healing Touch Pottery LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pottery.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/16/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Originally I bought and received a mug from Healing Touch pottery and I loved it. So much so that I placed an order for another one as a gift. Then I placed another order for 2 more mugs has gifts in March. When I hadent received any of them in July, I reached out to Healing Touch pottery on Facebook messenger. July 7th I was told this woman was holding my three mugs and would throw in a fourth mug because of the delay. She said they were understaffed because of covid. Shipping took about 2 months last time. So I waited a few months to see if the mugs would ever come and they did not. That's why I am now filing this claim in December. My order for the two mugs was $61 and the cost of one mug was $37 If someone could get back to me I would really appreciate it. Thank you

  • Initial Complaint

    Date:09/13/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband ***** ***** ordered healing touch mugs for my Christmas present on 11/22/21 for $113.00. Our bank account was debited on 11/23/21 for $113.00. My husband tried to contact them multiple times and got no answer. I reached out through Facebook and was told that they had issues with staffing and Covid and they would be sending my mugs in a few weeks. They never did so I reached out again and was told they would send them out in the next 48 hours. I never received them. I tried reaching out again and that is when I saw their website, facebook and phone number have been removed. I would like my $113 returned.

  • Initial Complaint

    Date:08/29/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have purchased multiple mugs from Healing Touch Pottery since 6/2022. My card was immediate charged and I received confirmation emails, but no products received to date. I have tried numerous times to contact the company and Donna R****** without any response. The link on the website is no expired, no FB page exists, IG had her last active in May, phone number disconnected. I want my money back or my products or will report the charges as fraudulent!

  • Initial Complaint

    Date:07/26/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 4 mugs from Healing Touch Pottery, 709 S Leggett Dr. Abilene TX on July 8, 2022. This was done through their Facebook page and Facebook Messenger. The money was deducted from my bank account and they have since deleted their Facebook Page and disconnected their phone 325-271-7772.
    I would like my money back for items never received.

Healing Touch Pottery LLC is NOT a BBB Accredited Business.

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