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Business Profile

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J.Jill
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for J.Jill's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

J.Jill has 227 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • J.Jill

      100 Birch Pond Drive Tilton, NH 03276

      BBB accredited business seal

    • J.Jill

      1245 Worcester St Natick, MA 01760-1515

    • J.Jill

      199 Boylston St Chestnut Hill, MA 02467-1692

    • J.Jill

      S Shore Plz Braintree, MA 02184-2804

    • J.Jill

      210 Andover St Peabody, MA 01960-1647

    Customer Review Ratings

    2

    Average of 12 Customer Reviews

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    Review Details

    • Robyn C

      Date: 06/08/2023

      I have previously ordered online to get the size I need. Now, they’ve closed the store in my area. So I have to pay an $8.95 shipping fee to exchange or return (this fee isn’t fully disclosed on their shipping return label, so it was a surprise to me). Their sizing isn’t consistent. Won’t be shopping with JJill in the future.

    • Niki E

      Date: 10/08/2022

      My first time in this store location will be my last.
      I gently washed a top before ever wearing and lay it to dry. The result was a stretched out rippled uneven hem and shapeless top.
      I returned it explaining I had not even worn it. I wash all new clothing before wearing it.
      The associate picked it up and dropped it saying they would not return a washed item. I explained it was a quality issue that I felt a store like J Jill would stand behind. She told me it was the same as if I took it to a tailor and altered it then expected to return it. What? I didn’t alter it. I paid for it and it was an inferior product that didn’t last long enough to wear it once. She continued to repeat herself until I felt like I was taking a verbal beating and began to cry. She asked if I was doing other shopping while I was there? I told her I had planned to but the way she had treated me left me only wanting to leave as soon as possible. She told me not to cry over a return. I could care less about the return I was crying because of the way I had been treated.
      Never again J Jill. The absolute worst shopping experience ever.

    J.Jill is BBB Accredited.

    BBB accredited business seal

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