Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle in May of 2022 and have had nothing but issues with said vehicle. The latest issue I was told my vehicle couldnt be put on a garage standard life back in October 2024 for a wheel bearing replacement due to excessive rust on the car. The vehicle is a 2015 **** Fusion purchased with 58k mileage. Upon seeking further knowledge to said rust issue I was made aware I needed my rocker panels replaced. I made an appointment and upon removing the skirting to the vehicle the rest went well beyond just the rocker panels. On the drivers side the rocker panels are non existent and the rust is working its way into the Uni body of the vehicle. When the auto body mechanic showed me he stated this was years in the making. The issue extended way beyond the 2.5 years I owned the car. I was never made aware of these issues and was actually given an inspection sticker by the dealership for years 2022 and 2023. I now can not be issued an inspection sticker unless I dish out well over 5k in body work for a vehicle the mechanic told me would last a year maybe 2 max. I still owe ***** dollars with 2 years left of a 5 year loan. I have 20k into this vehicle so far and I've only owned it for less than 3 years. I have pictures to prove how bad the under body of the vehicle is. The dealership has dodged my phone calls and the receptionist promptly asked if I looked under the car when I purchased it. They did not let me, instead insisted a mechanic was fixing the rear shocks which low and behold had to be replaced AGAIN 12 months later. I have all the paperwork for 90% of the work I've had don't on the vehicle. I was NEVER informed how incredibly bad the rust was on the body of the car when I purchased it, I never would have purchased if I had known. At this point I feel they should at least pay the remainder of my loan which is 4577

  Customer Answer

  Date: 04/18/2025

  When I got it inspected in 2023 at the business it was on the lift to get work done and you could very well see the rocker panels needed some work done but that was never brought to my attention while the vehicle was on a lift and under warranty. needless to say the vehicle was either not gone through properly before I purchased or they knew about the rust issues and didn't disclose the issues to me. I have contacted the dealership and been ignored every time. I've invested 20k into this car and I haven't even owned it for a full 3 years. 

  Customer Answer

  Date: 04/18/2025

  After reciving the quote for the rust and being told the vehicle is so far gone theres no point in fixing it i attempted to contact the dealership to no avail. I was told i would get a call back and so far ive been ignored. I feel they should have done a better job going through the vehicle to ***** any rust. Or by the very least should have been informed about it in 2023 when it was on a lift to be repaired for other issues. I feel at this point i have 20k invested into this car and these people should at the very least pay off my loan for a vehicle i can not even safely drive due to how extensive the rust is. My loan was for 5 years yet *** owned it for just under 3 years and now its worthless. They should have done a better job going over the car before selling it to me for top dollar when it wasnt worth what they where asking

• Initial Complaint

  Date:02/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Aug. 17, 2022 I purchased a 2006 Toyota Highlander from Planet Honda in Tilton NH and they told me everything was good on the vehicle and I was unable to bring it to a mechanic because there was a sales person that was with me, So I had my father look it over but he could only see what he could. Everything seemed fine until I had to get the highlander inspected in Mar. 2023 and the only garage I could get into was on May 1,23,they told me it failed due to the rear subframe and that the car should’ve never been sold in its current condition, Ever since that day the highlander failed inspection I have tried so many times to call them to get the problem fixed and I couldn’t get anywhere as no one would answer the phone whenever I tried to call and on Jan. 27, 24 I was finally able to get a ride to the dealership and spoke with them and told them what the problem was and told them that they either needed to fix the subframe or get me into a different vehicle with the same monthly payment I had as the highlander and with no money down for a new vehicle and they agreed to get me into a different vehicle with the same monthly payment and nothing down. They took down all my information and they said they would call me Monday Jan. 29, 24, with what they could do. I didn’t hear from them at all until I called to speak with someone and I got a call back 30 minutes before they closed and I was told that the place what I have a loan with now would work with me but my monthly loan time frame would be pushed out to 65 months but the dealer ship wanted $4,600 as a down payment, I said if they couldn’t make things right then I was going to contact DOT and that’s what I did and they told me to contact the BBB and that’s what I am doing now. All I want from Planet Honda is to properly fix my highlander or give back the down payment and all monthly payment I have made towards the highlander, and they can pay off the rest of the loan for the highlander.

  Business Response

  Date: 02/09/2024

  Good morning. The customer purchased a 2006 Vehicle with 152k miles on it that Passed NH safety inspection according to our service records. She apparently had the car reinspected 8 months later in May of 2023 where she said it failed. The amount of time that this customer let pass before they made us aware of this is my first concern. The picture shows grass growing wherever this car was parked for a long period of time which lets me believe it was exposed to moisture over many months which would cause rusting to expedite. The age and miles of the vehicle tells me that while it passed NH safety inspection there would most likely be surface rust to begin with and that erosion continued further in the many months after purchase. This customer showed up in January of 2024 to ask for help and would have you believe that was the first chance she had to come to the dealership. We have no problem trying to find another vehicle to sell her, but we are not obligated to refund her in any way since the car was put through NH safety inspection and passed back in August 2022. Her credit situation, the fact that she has no employment and is on disability makes it hard to get a deal done in the same payment range she's in currently. Without cash down, or income to support a new loan there is only so much we can do.

  Customer Answer

  Date: 02/09/2024

  
  
  Complaint: ****1528
  
  
  
  I do not accept the business's response as a resolution to my complaint because: [You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  

   The grass picture that was send was from the day i parked to at someone house so i could see if they could fix it. The car is parked on pavement with no grass near and the garage i went to told me that the problem was there well before i bought it. So there is no way this is my fault. If i needed a down payment then why was it in the amount of the remainder of my loan now that is on the vehicle? 

  
  Sincerely,
  
  
  
  ***** *********

  Business Response

  Date: 02/12/2024

  The vehicle PASSED NH safety inspection when we aquired and inspected the vehicle for sale. Regardless of where the vehicle is parked, as time passed the rust seemingly got to a point where it rusted through. The customer waited initially nine months after purchase to have the vehicle reinspected, and then waited another 8 months to come to the dealership and ask for help with the issue. We are not obligated to do anything since it passed inspection when sold, and we only said we would try to get a new loan on a different vehicle now. We are not the bank and don't set the parameters for who gets approved and what the terms of the loan would be ie: cash needed or rate and term. Those are bank conditions not ours. There is nothing else we can do other than try to get a new loan on another car, but there's no guarantee the numbers or situation will work for the customer or bank

• Initial Complaint

  Date:01/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from Planet Honda on 12/16/23. Due to their service department being closed, I was advised the inspection would need to be completed at a later date. We agreed I would have the vehicle inspected in my local area and Planet Honda would reimburse be for this. This, along with the ordering of a small trim piece, was indicated on an IOU form that I filled out with my sales associate, Danny. I noticed after taking possession of the vehicle that the rear bumper was damaged with 8-10 visible cracks, the bumper was not properly affixed to the car, and a rear taillight was water logged. It was dark at the time I picked up the vehicle and this damage was not immediately obvious until later inspection. In reviewing photos that were taken on the lot before departure, I can see that this damage existed before I took possession. Upon taking my vehicle in for state inspection, I was advised the car did not pass NH safety inspection due to the taillight as well as the sharp edges on the cracked bumper. This vehicle was not sold with the state mandated disclosure that is required for any vehicles that do not pass safety inspection, which is illegal. Throughout this process I reached out to multiple parties including my sales associate, 2 desk managers, and the service manager. I appeared in person at the dealership twice. Multiple parties I have spoken to have freely admitted the damage existed prior to my purchase. The dealership refuses to fix the damage that has caused the vehicle to fail inspection and is unwilling to take any responsibility. This sale was illegal under NH State Law and the dealership should be held accountable to this.

  Business Response

  Date: 01/03/2024

  Hello. We've spoken to this customer on multiple occasions. We have no problem fixing the Tail light. It need to operate properly and she can bring it here to have that done. The very small "crack" in the bumper does not fail inspection. It's not significant and poses no "hazard" to any person which is what the law states. Having said that, I will have my vendor make a patch repair to that at my expense if the customer desires. Thank you 

  Business Response

  Date: 01/03/2024

  Hello. We've spoken to this customer on multiple occasions. We have no problem fixing the Tail light. It need to operate properly and she can bring it here to have that done. The very small "crack" in the bumper does not fail inspection. It's not significant and poses no "hazard" to any person which is what the law states. Having said that, I will have my vendor make a patch repair to that at my expense if the customer desires. Thank you 

  Business Response

  Date: 01/03/2024

  Hello. We've spoken to this customer on multiple occasions. We have no problem fixing the Tail light. It need to operate properly and she can bring it here to have that done. The very small "crack" in the bumper does not fail inspection. It's not significant and poses no "hazard" to any person which is what the law states. Having said that, I will have my vendor make a patch repair to that at my expense if the customer desires. Thank you 

• Initial Complaint

  Date:11/29/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2020 Subaru Forester from Planet Honda. I was specifically in the market for this make and model vehicle with the 'Subaru Starlink' system that has the remote starter equipped.
  
  Planet Honda had this vehicle listed on their website with a list of features that included the Subaru Starlink system. Next to the description of the Starlink system it had a list of features that included remote start.
  
  Once I had purchased the vehicle, I had to send information to Subaru to claim ownership of the vehicle before I could use the Starlink system on my phone. Four days later, they reviewed the documents and granted my access to the vehicle’s features. This is when I found out that this vehicle is NOT included with the remote starter.
  
  I immediately sent a message to Planet Honda’s website trying to get a resolution to this problem. After 3 days of trying to get in touch with a sales manager, I finally spoke with a gentleman by the name of Tom.
  
  He told me that the list of features that were listed on the site were features that some vehicles have but although it was listed, mine did not have that. He also stated that although they had it listed on the site, I should have checked myself before buying. His only resolution to the situation was for me to buy a $400 starter through them and they would install it for me.
  
  They listed a vehicle on their website and falsely represented the features on the vehicle. I would have not purchased the vehicle if it did not have this feature. This is bait and switch at worst and false advertisement at best. I paid for a vehicle that was priced to have the Subaru Starlink Remote Start system and got a lower valued car without this feature.
  
  I now have to go out and get this added and would like full compensation for the money I have to spend to add this feature that this vehicle was communicated to have.

  Business Response

  Date: 11/29/2023

  We called Subaru of America to ask them about this feature. We gave Subaru the VIN# to the car and they told us this car is equipped with Starlink and the customer needs to enroll and pay for the service. We have not misrepresented the product. We do not provide any ad on services. Whatever the pre-owned vehicle came with, is what the customer receives. 

  Customer Answer

  Date: 11/29/2023

  
  
  Complaint: ********
  
  
  
  I do not accept the business's response as a resolution to my complaint because: Although the vehicle is equipped with starlink, it does not have all the starlink features that Planet Honda claims it had in their ad. They claimed that it had the remote start feature, this vehicle's starlink does not have the remote start feature. Not all Subaru starlink vehicles have the remote start feature.

  If Subaru told them that it does have the remote start feature, I would like to see the correspondence so I can contact Subaru and make them liable for the misrepresented feature.
  

  It sounds like Subaru confirmed the starlink system only and Planet Honda assumed it had all of the features enlisted it as such. If this is the case, plan a Honda is liable for the erroneous ad.

  
  
  Sincerely,
  
  
  
  ****** ******

  Business Response

  Date: 11/29/2023

  The vehicle has ZERO value change based on what features are available through Starlink with Subaru. We showed generic information that Subaru shares with regards to their Starlink program. Not all features are available on every model. Those descriptions are generic, automated descriptions from a software program that pulls information from the VIN#. I'm not a Subaru dealer and would have no understanding as to which specific items are included in a Subaru Starlink Program. If this was the feature the customer was interested in, they should have done their diligence to verify this was included with Subaru. As a Honda dealer I can give you specifics on Honda Link. The vehicle was purchased due to the aggressive price which was less than a Subaru dealer would sell the same vehicle. The customer can add a remote starter inexpensively and my sales manager had offered to assist with this. The customer seemed uninterested in this. 

  Customer Answer

  Date: 11/29/2023

  
  
  Complaint: ********
  
  
  
  I do not accept the business's response as a resolution to my complaint because: Listing features of a vehicle on a ad and claiming they are generic is a very misleading and deceptive sales practice. The irony of the business claiming I should have done more research when they did not do enough research when adding the vehicles features is astounding.

  To claim the value of the vehicle doesn't change if it was equipped with a car starter or not is absurd.

  The bottom line is Planet Honda listed this vehicle and had the remote starter as a feature. Any average consumer would read it as it had this option and not as anything else. I was deceived and the business is refusing to make the vehicle comparable to what they listed it as without me giving them more money.

  The only solution is for them to compensate me for the amount of money it cost to add the remote starter.

  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:08/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a 2018 Honda Clarity from Planet Honda Tilton, NH on 03/25/2023 for $24,600 (shown on invoice and receipt). Seller used a faulty software which added the dealer fee of $699 to the price of the car. I told dealer during transaction that the dealer fee is a separate service, non-taxable in NH, and should not be included with the car price, but the dealer said that the software knows better. After the transaction I confirmed with RMV of MA that the dealer fee should not be included and told that to dealer. Dealer confirmed that indeed at registration the dealer fee will not be included. However the dealer registered the car in MA with the total price of $25,299 (24,600+dealer fee 699) for which I paid a tax of $1581.19 ($25,299x6.25%) shown in the RMV receipt attached. This will disallow the $4,000 tax credit offered for cars under $25,000. Dealer promised to refund the tax paid unnecessarily for the dealer fee ($43.69), however I received nothing to this day. I want the dealer to submit a price correction to the RMV of MA to show the correct sales price of $24,600 and RMV to issue me a tax refund of $43.69. If that is not possible, the dealer shall refund me the tax rebate of $4000 which I will be unable to claim on my tax return. This dealer caters to many MA residents. I can imagine how many thousands of MA customers were charged unnecessary tax because the dealer included additional services with the car price. I expect the dealer to issue refunds to all buyers charged additional tax to avoid a class action lawsuit.

  Customer Answer

  Date: 09/05/2023

  On 3/25/2023 I bought a 2018 Honda Clarity from Planet Honda Tilton, NH (receipt attached). During the transaction the dealer offered an optional 7 year/100,000miles extended warranty on this car, for which I paid $2800 (incorrectly shown on receipt as optional equip &accessories). The extended warranty which I received a few months later (attached) shows 7 years from the date purchased by previous owner, which is not what the dealer discussed. I do not know if this customary in this industry and I do not care. The dealer offered a 7 year/100,000 miles warranty period. That means very clearly that I expect to benefit of the 7 year warranty which I pay for, not the previous owner. The car is already certified with 1 year warranty. This leaves less than 2 years of active warranty out of 7 years I paid. The dealer grossly misrepresented this extended warranty as lasting for 7 years. Clearly I would not have paid $2800 for a warranty that mostly covers previous owner retroactively. This is a scam that needs to be investigated because it is probably illegal. How can a warranty be offered retroactively for several years on an item that is in great condition and does not need any repairs? Such warranty is clearly worth nothing retroactively. I suspect this is why the dealer misrepresented the extended warranty on the receipt as "equipment & accessories". I want the dealer to refund the $2800 I paid for this warranty or reset the warranty to start from the day I bought the vehicle.

  Business Response

  Date: 09/05/2023

  The doc fee is taxable in the state of massachusetts. It clearly states they are considered part of the purchase price in MA. There is nothing for us to assist this customer with

  Customer Answer

  Date: 09/15/2023

  
  
  Complaint: ********
  
  
  
  I do not accept the business's response as a resolution to my complaint because: [You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  
  
  Sincerely,
  
  
  
  ******* *********

  Customer Answer

  Date: 10/02/2023

  -The dealer claimed that the dealer "documentation fee" is taxable in Massachusetts and therefore should be included in the price of the car. This is false for several reasons: the so-called documentation fee includes the fee for plates ($60), the title fee ($75) and the rest up to $699 are expenses made up by the dealer to go to the Mass RMV 60 miles away and register the car. None of these components is taxable, per the RMV rep I spoke with. In fact I have been registering my other cars in Massachusetts for the past 40 years and I never paid tax on the registration. The registration itself IS the tax paid to the state of Massachusetts for using their roads. Bundling these expenses together in an "administrative fee" does not make it taxable. In fact I expressed this concern to the dealer's accountant when signing the purchase of the car. However he said that the software they use is foulproof. After purchasing the car I called and consulted with the RMV and they confirmed that none of it is taxable. When I went back to close the deal I told this again to the accountant and this time he confirmed that indeed this fee is not taxable and that they will change the price at registration to show only the price of the car, without the administrative fee. But then they went and registered the car anyway with the administrative fee included.  Adding this fee to the price of the car bumped the price of the car over 25k, so that it does not qualify for the $4000 tax rebate for used electric/hybrid cars. 

  • The other reason why the price of the administrative fee should not be included with the price of the car is that on the invoice (uploaded by me on the BBB website) they appear listed separately and, according to the Massachusetts law they should be taxed separately if anything. But as mentioned previously, the administrative fee is not taxable. The RMV rep told me that it is a relatively common practice for the dealers to include this administrative fee in the price of the car and that the state charges tax on whatever the dealer presents as the purchase price because they have no way of knowing what the purchase price is. But that in principle it is illegal to present as taxable a charge that is not taxable. In fact the state website says that:
     

    "HOWEVER, in order for the dealer to include the administrative price with the car price, “The documentation fee must be included in the advertised price. Attempting to charge more than the advertised price is considered unfair and deceptive according to the Office of the Attorney General. Documentation fees must be itemized and disclosed in the final pricing.”  

  Of course, the dealer does not admit any wrongdoing and keeps claiming that the administrative fee is taxable, which is completely false. Even if it were taxable (but it is not), it should have been taxed separately, as they are listed separately on the invoice. 

  
  

  Anyway, at this point the dealer cannot reverse what they did because the price was recorded by the state of Massachusetts as what the dealer presented, a little over 25 k. So now I have to go petition the state of MA to change the price of the car to what I paid, $24,600. I paid the "administrative fee" to the dealer so that they provide me a service by registering the car, not to create additional work for me and time wasted to petition the state. That is why I want the administrative fee reimbursed, because the dealer did not provide what they were supposed to, on the contrary created additional problems for me. In fact I am generous because I do not want the entire fee of $699 back, I just want $564 (the fee minus the registration expenses they paid). If I start a lawsuit, I will ask for the entire fee back plus additional expenses for my time, and possibly the $4000 tax rebate if I cannot get it reimbursed on my tax return.

   

  
  

   If my first complaint can be attributed to dealer ignorance and negligence, my other complaint (#********) is more serious and it is an outright scam from the dealer, to which they did not even respond. Upon purchase, the accountant of the dealer offered me a 7 year/100,000 miles extended warranty on the car. So my understanding, which I think would be anyone's understanding, was that I get a 7 year warranty from the time of purchase. I accepted and paid $2,800 for it. In reality, when I received the warranty card, this shows that the warranty started upon the initial registration of the vehicle, in 2018. The car already came with a 1 year certified Honda warranty, included in the price. So essentially I paid $2800 for about 1.5 years that remains of the extended warranty, instead of 7 years. If the initial owner also paid an extended warranty, Honda essentially sells the same thing twice, which is probably illegal. This was a deliberate scam, since the $2800 I paid is misrepresented on the invoice as "parts and accessories" which I ignored at the time, although I did not buy any parts and accessories. They most likely do this so that I cannot demonstrate that I paid for an extended warranty. Another thing is that they gave me copies of all the paperwork I signed, except for the paper I signed for the extended warranty, where I know I read explicitly about the 7 year warranty. This scam is most likely illegal and probably qualifies for jail time. Therefore in this complaint I want the dealer to reimburse me $2800 which they had me pay through fraudulent advertising and claims. Or they can reset the 7 year warranty to start on the date I purchased the car. The dealer should understand that I am quite serious and their failure to respond positively to both complaints will lead to more serious consequences, lawsuits and complaints to state agencies that will cost them a lot more. This most likely qualifies as interstate fraud, and I will also complain to MA agencies. I do have the means and the persistence to follow this up until I get satisfactory resolution.

  Business Response

  Date: 10/26/2023

  I'm not sure what else to do here. I spoke with the Mass registry to verify their Tax laws and they indeed said yes we must Tax the documentation fee. Maybe the customer should reach back out to the registry

• Initial Complaint

  Date:08/02/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Honda,
  
  I am writing to express my deep dissatisfaction with the brand and my recent experience at the dealership. I had a problem with the sales process and the overall store experience, which has left me quite unhappy.
  
  Last year, I purchased a 2012 CRV from your dealership, believing it to be a safe and reliable vehicle. However, I have since discovered that the car is not as safe as I had hoped. When I brought this concern up with Rick at the sales department, he promised me a swap for a safer vehicle.
  
  Unfortunately, the process has been far from smooth. Instead of fulfilling the promise made by Rick, I have been tossed around in hoops and faced with the need to pay more money. I was also talked to by Rick in a very un pleasent way and hung up on with our last conversation.This is not the experience I expected when I trusted your brand and your team with my purchase.
  
  The general manager reached out to me and asked me to bring the car in to address the issue. However, my disappointment has grown to a point where I no longer have confidence in the vehicle or the dealership's ability to resolve the matter satisfactorily.
  
  I believe in keeping promises and ensuring customer satisfaction, but my experience with Honda has been anything but that. I feel let down, and it has greatly affected my perception of your brand.
  
  I hope you will take my concerns seriously and work towards rectifying this situation promptly. As a loyal customer, I would appreciate a resolution that demonstrates your commitment to customer satisfaction.

  Business Response

  Date: 09/05/2023

  *** **** was offered several options to resolve his issue. We offered to fix his minor service issue, swap the vehicle for something of equal value, or buy it back from him. Ultimately, he decided to trade the vehicle elsewhere and get something at another dealer. There is nothing else to discuss with ** ****

• Initial Complaint

  Date:04/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was looking to buy a truck. On 04/06/2023 I put a refundable deposit of $500 on a potential truck I was interested in. After further research on the vehicle I decided to buy elsewhere. Over the last 20 days I’ve been attempting to get the money back. I’ve been in contact with both the salesman and the dealership with no resolution. The salesman states it’s the office. The office states the salesman has answers now I can not reach the sales man and my calls threw the dealership are being ignored.

  Business Response

  Date: 06/06/2023

  Thank you for the notification.  We will be refunding his $500 deposit.  I will need the customer to contact me with the credit card so I can refund.

  Regards,

  Joe D*****

  General Manager

  Planet Honda

  Customer Answer

  Date: 06/09/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ******