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Business Profile

Cable Contractors

Argent Communications

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cable Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/06/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have Argent Communications. Internet only. I PAY for15 MB .I have never received 15mbs and also the internet cuts cuts out every 15 minutes. Then comes back on .They always promise to fix it that never happens
    ***** ******

    Business Response

    Date: 09/06/2022

    The service is "up to 15mbs" and that speed is measured while hard wired at the modem. We have no control of other factors that may affect WiFi service inside a home. 

    This is our first complaint from this customer and received several obsenity laden calls in a very short timeframe very late Saturday night on the 3rd. Our CSR returned his phone call Sunday morning, during her holiday weekend and scheduled a tech to come out Tuesday the 6th.  Customer emailed Monday and cancelled our service call stating his internet was working just fine.

Argent Communications is NOT a BBB Accredited Business.

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