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Business Profile

Condominiums

Village Condominium of Waterville Valley

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Charlotte D

    Date: 03/06/2024

    UNFAIR OR DECEPTIVE TRADE PRACTICE MASSACHUSETTS GENERAL LAWS CH 93A
    We stayed at Waterville Valley resort in New Hampshire from February 15 to February 18, 2024.
    Their website indicates that daily housekeeping is provided, which includes trash pick up and fresh linens. Additionally, there was an envelope on the microwave in the kitchenette, requesting tips for the housekeepers, whom did not exist.
    At no time was there housekeeper in our unit, nor was our trash picked up.
    On 2/16/24 I called the front desk and requested linens and trash pick up. The operator said they would take care of our request, but we never received fresh linens and the trash was never picked up.
    I looked around to see if I could find trash bags to empty trash myself, but no trash bags were provided.
    I was surprised to see an unexpected charge of $150.00. On 2/20/24, I called the resort and spoke with Kristen to ask about the additional charge. Kristen told me that the additional charge of $150.00 was for trash pick up. I explained to her that we requested trash pick up and towels, Kristen told me that they do not supply housekeeping.
    I explained that their website says that they provide daily housekeeping for trash pick up and fresh linens. I also explained that there we were not provided with trash bags to bag trash ourselves. Kristen told me that they have not provided housekeeping services since before Covid. I also told her that there was an envelope requesting money for a tip for the housekeeper. Kristen said she did not want to discuss this and she did not know what to tell me.

Village Condominium of Waterville Valley is NOT a BBB Accredited Business.

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