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Business Profile

Dental Surgery

Upper Valley Oral Surgery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dental Surgery.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/10/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter ****** ***** went to the office on 11/22/23 to have her wisdom teeth extracted. This had been scheduled since 7/5/22. I called the office prior to coming to make sure all was set with the insurance. They said they would call me a week before if I was to owe anything. They day of the surgery we called to let them know that she was there . They tried to tell me that I owed them $2100. They said that they had not been able to reach my insurance carrier and in order for her to have the surgery I would have to pay $497 but I would get it back once they figured out my insurance. I got my EOB from the insurance (Health plans INC) that states that the surgery was $4158 and patient responsibility is $0. They claim that delta makes the decision on what we pay. Because they also billed the dental for the same thing, they claim that i now owe an additional 659.81. Health plans said they cannot bill me for any balance because they are a preferred provider and they have a contract.
    The claim they have their own system of billing and that is how they do things. I believe what they are doing is dishonest. I want to 659.81 erased and my $497 back.

Upper Valley Oral Surgery is NOT a BBB Accredited Business.

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