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Business Profile

Waste Management Services

Beauchene's Waste Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Waste Management Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/22/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    re: Beauchene's Waste Services I have now received two erroneous invoices. After the 1st, I wrote to them on February 18, 2024 and left many messages and telephone calls, all unaswered. I got a 2nd invoice dated Feb 29, 2024, also with numerous errors (charging me for service prior to my service beginning). please see the enclosed communication with them (of Feb 18 and of March 21, 2024) and copy of invoices. It is impossible to get in touch with anyone at the company. I do not want to pay money that is not due and also want to have adjustment of the money owed. see enclosed documentation March 21, 2024 Dear Beauchenes,I am writing to follow up on my previous communication of February 18, 2024 (scroll down for copy) and to let you know that I received another erroneous invoice dated 2/29/24.At this time I will need to consider canceling my service with Beauchenes as I cannot justify having to spend time reaching out to correct my invoices every month. I have called to leave a message and if I do not here back will cancel service. I also find it very challenging to be unable to communicate with your team. At this time, you have not responded to my previous communication to reconcile actual dates of service and information based on the previous invoice. I would prefer not to simply send you a check until this is done. I have called and emailed numerous times and have not received a single response. Please communicate with me as soon as possible. I am sending a copy of this letter to the ************* Better Business Bureau.

    Business Response

    Date: 03/22/2024

    Please see attached email from complainant.  I believe this has been resolved.

  • Initial Complaint

    Date:11/07/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have been using Beauchene's Waste Services for a year now. They are contracted to pick up trash and recycling from our house every two weeks. They have not performed this service in over 2 months (4 missed pick ups) and continue to send us bills for a service not rendered.

    We have called and left voicemails as well as emailed them asking to have our service discontinued and for them to pick up their trash and recycling bins from our house. We have yet to receive any acknowledgment of our requests. They are extremely difficult to get a hold of as they don't answer their phone and don't actually have an email (we have to send them notes through the quote request form).

Beauchene's Waste Services is NOT a BBB Accredited Business.

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